Bob Evans FarmsJanuary 2015 to CurrentAssistant Manager Peoria, IL
Enhanced sales by implementing merchandising and promotional improvements.
Trained team of 6 to 20 to deliver outstanding customer service, boosting customer satisfaction ratings 100%.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Cultivated customer loyalty by training team members in industry-leading service standards.
Kentucky Fried Chicken July 2005 to December 2014General Manager Peoria, IL
Designed sales and service strategies to improve revenue and retention.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Directed [Number] managers with over [Number] associates across [Number] departments that generated over $[Number] in revenue.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
Enhanced operational performance by developing effective business development strategies, systems and procedures.
Managed [Type] operations, including hiring, coaching and mentoring team of [Number] sales representatives.
Mitigated operational risk, compiling performance, financial, headcount and AUM data to forecast outlook.
Maximized time and manpower by consolidating material planning, data collecting, payroll and accounting programs into one centralized system.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Decreased costs by negotiating with vendors and suppliers for better prices.
Increased employee efficiency [Number]% by [Action].
Improved efficiency [Number]% through supervising daily staff assignments and tasks, including [Action] and [Action].
Saved costs by managing shrink processes and inventory levels for corrective action planning.
Collaborated with [Number]-person team to effectively manage $[Number] annual marketing budget.
Built organization of strong, technical and manufacturing talent to support business by using [Skill] and [Technique].
Oversaw [Number] staff by training, mentoring, [Action] and [Action].
Diminished financial discrepancies [Number]% by implementing [Technique] and [Task].
Promoted professional skill development in [Type] and [Type] employees through effective training, management and motivation.
Worked with promotional teams to develop new marketing strategies for [Product or service] resulting in [Number]% increase in market share.
Implemented effective customer service procedures such as [Type] and [Type] to encourage positive feedback.
Spearheaded development and launch of business management software system.
Mitigated regulatory risks by overseeing all compliance visits to ensure adherence to protocol.
Directed successful turnaround, eliminating over $[Number] in debt within [Timeframe].
Supervised over [Number] stamping and assembly employees to maximum productivity.
Trained and developed culinary personnel to strive for continuous knowledge and professional development.
Coordinated and enhanced delivery of $[Amount] of [Product or Service] in [Timeframe] through [Action].
Fostered strong relationships with [Type] customers and suppliers by [Action] and maintaining communication.
Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, [Type] and profits.
Built and maintained loyal, long-term customer relationships through effective account management and [Area of expertise].
Oversaw all corporate communications to streamline data and information sharing initiatives.
Drove sales to over $[Number] by successfully cultivating local daycare center and school relationships and targeting key audience.
Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
Improved [Type] development process by mentoring and onboarding more than [Number] employees.
Set sales budget for all prime costs, loss of goods and controllables to improve cash flow.
Monitored and optimized [Type] and [Type] programs to enhance operations and facilitate [Result].
Partnered with [Job title]s to develop and implement merchandising plans to guarantee profitability on weekly basis.
Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
Developed [Number] internal candidates for general management promotion opportunities.
Improved productivity metrics by [Number]% through sales forecasting, resource allocation and managing scheduled labor.
Facilitated monthly and quarterly leadership workshops for [Number] stores to share best practices that optimize productivity.
Developed and implemented successful marketing programs, bringing store from [Type] to [Type] place in district.
Consistently complied with company policies and government regulations.
Spearhead cross-functional team to develop product positioning strategies for [Type] project.
Participated in activities involved with organizational transformation and implementation and successfully monitored [Number] corporate restructurings.
Motivated and led team members to work together to achieve targets.
Managed talent acquisition and oversight for over [Number] internal/external placements.
Strengthened product branding initiatives and maximized outreach by overseeing all marketing and membership acquisitions, community events, causes and organizations and business development.
Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
Empowered staff members to contribute to continuous improvement, quality and growth of company by using [Skill] and [Skill].
Limited project lags, training over [Number] employees on 5S principles, best practices, protocol and MRP/ERP system usage.
Long John Silver'sMay 1990 to March 2005General Manager Peoria, IL
Fostered strong relationships with [Type] customers and suppliers by [Action] and maintaining communication.
Spearheaded development and launch of business management software system.
Directed successful turnaround, eliminating over $[Number] in debt within [Timeframe].
Diminished financial discrepancies [Number]% by implementing [Technique] and [Task].
Strengthened product branding initiatives and maximized outreach by overseeing all marketing and membership acquisitions, community events, causes and organizations and business development.
Built and maintained loyal, long-term customer relationships through effective account management and [Area of expertise].
Analyzed product costs, schedules, [Type] and [Type] to drive business decisions.
Decreased costs by negotiating with vendors and suppliers for better prices.
Promoted professional skill development in [Type] and [Type] employees through effective training, management and motivation.
Evaluated financial statements and [Type] reports to monitor [Type] performance to devise solutions for improvement and cost reduction.
Developed [Number] internal candidates for general management promotion opportunities.
Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, [Type] and profits.
Set sales budget for all prime costs, loss of goods and controllables to improve cash flow.
Collaborated with communications team to create marketing communication plan to advance business branding and sales.
Drove sales to over $[Number] by successfully cultivating local daycare center and school relationships and targeting key audience.
Monitored and optimized [Type] and [Type] programs to enhance operations and facilitate [Result].
Participated in activities involved with organizational transformation and implementation and successfully monitored [Number] corporate restructurings.
Mitigated operational risk, compiling performance, financial, headcount and AUM data to forecast outlook.
Maximized time and manpower by consolidating material planning, data collecting, payroll and accounting programs into one centralized system.
Developed and implemented successful marketing programs, bringing store from [Type] to [Type] place in district.
Collaborated with [Number]-person team to effectively manage $[Number] annual marketing budget.
Built organization of strong, technical and manufacturing talent to support business by using [Skill] and [Technique].
Improved productivity metrics by [Number]% through sales forecasting, resource allocation and managing scheduled labor.
Designed sales and service strategies to improve revenue and retention.
Worked with promotional teams to develop new marketing strategies for [Product or service] resulting in [Number]% increase in market share.
Saved costs by managing shrink processes and inventory levels for corrective action planning.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Managed [Type] operations, including hiring, coaching and mentoring team of [Number] sales representatives.
Spearhead cross-functional team to develop product positioning strategies for [Type] project.
Limited project lags, training over [Number] employees on 5S principles, best practices, protocol and MRP/ERP system usage.
Improved [Type] development process by mentoring and onboarding more than [Number] employees.
Mitigated regulatory risks by overseeing all compliance visits to ensure adherence to protocol.
Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
Facilitated monthly and quarterly leadership workshops for [Number] stores to share best practices that optimize productivity.
Motivated and led team members to work together to achieve targets.
Consistently complied with company policies and government regulations.
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
Implemented effective customer service procedures such as [Type] and [Type] to encourage positive feedback.
Education and Training
Canton High School May 1990High School DiplomaCanton, IL
