Dynamic and highly qualified Assistant Manager with extensive knowledge of loan principles, auto insurance policies and income tax procedures. I have extensive knowledge with payday loans, installment loans, and auto title loans.
Placed new lead calls per day.Implemented several strategies that successfully increased sales and improved client retention rates.Increased office organization by developing more efficient filing system and customer database protocols.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
My intentions on finding another job were little to none. My mother has been getting auto insurance from this particular office for many years. One day I was paying my parents monthly insurance and got to talking to the manager on duty. She was telling me how her previous assistant had left her position and she was in dire need of finding a dependable individual to fill the position. A few days later I was hired for assistant manager learned all new skills right away. During my employment here I have gained new and more responsibilities. Saginaw Financial handles auto and motorcycle insurance for New Mexico and Arizona. The office also offers personal loans. My duties include processed summons, subpoenas, appeals and motions for the customers. Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Processed applications, payments, corrections, endorsements and cancellations.Developed, implemented and monitored new underwriting guidelines for the agency.Promoted agency products to customers in person, on the telephone and in writing.Prepared necessary paperwork to process insurance sales and renewals.Developed productive working relationships with car dealers, loan processors and other business partners in the community.Researched coverage and premium options and supplied clients with the best coverage available. Promoted client retention through high-quality service and follow through.
A few months later while working for Long Johns I found a new profession that seemed right up my ally. I became a loan officer for Gentry Finance downtown Gallup. During my time at Gentry Finance I learned numerous things while dealing with the financial aspects of loans and how they work. Performed daily maintenance of the loan applicant database. Analyzed applicants' financial status and credit evaluation to determine feasibility of granting loan. Made daily deposits. Ran errands on a daily basis. Took in new applicants and always made collection calls for reminders and delinquent accounts.
After attending college for two and a half years with the intention of returning and finishing school. I opted to get a job and return to school within my hometown. With any job I could find to hire me right away I took it. However, this job title I held was not challenging enough for me and I felt like I went to school for many years I wanted to use my knowledge in a more office like job. While working for Long Johns I did acquire some experience I still use today such as, Took necessary steps to meet customer needs and effectively resolve food or service issues.Correctly received orders, processed payments and responded appropriately to guest concerns.Quickly and efficiently processed payments and made accurate change.Mastered Point of Sale (POS) computer system for automated order taking.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.Followed all established restaurant practices and procedures.
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