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assistant manager resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Detail-oriented Assistant Manager offers more than [Number]-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Motivated [Job Title] with [Number] years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Skills
  • Sales Monitoring
  • Product and Service Knowledge
  • Work Planning and Prioritization
  • Scheduling and Coordinating
Education and Training
Brown Mackie KY, Expected in 01/2010 Associate of Applied Science : - GPA :
Experience
Karya Property Management - Assistant Manager
Las Vegas, NV, 08/2022 - 01/2023
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Completed inventory audits to identify losses and project demand.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Produced thorough, accurate and timely reports of project activities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of project personnel.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Delegated daily tasks to team members to optimize group productivity.
  • Proposed or approved modifications to project plans.
Buffalo Wild Wings - Manager
Riverdale, UT, 01/2014 - 08/2022
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored staff performance and addressed issues.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Entered time and attendance logs in preparation for payroll.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Maintained adequate staffing to meet objectives within budget.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Created training modules and documentation to train staff.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Recruited and hired qualified candidates to fill open positions.
Meritage Hospitality Group Inc - Shift Leader
Brookfield, CT, 02/2011 - 03/2014
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Checked orders for quality and completeness.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Upheld company standards and compliance requirements for operations.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Organized client meetings to provide project updates.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Identified needs of customers promptly and efficiently.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Maintained positive working relationship with fellow staff and management.
  • Analyzed key performance indicators to identify effective strategies.
  • Delegated tasks to employees and monitored activities and task completion.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Supervised and led employees to maintain productivity and customer service levels.
Accomplishments
  • Promoted from [Job Title] to [Job Title], in less than 12-months. Lead waiter yo assistant manager.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Promoted to [Job Title] due to [Action] and [Action] that achieved [Result].Managetr
  • Promoted to [Job Title] due to [Action] and [Action] that achieved [Result]. loss os staff
  • Promoted to [Job Title] due to [Action] and [Action] that achieved [Result]. excelled
  • Promoted to [Job Title] due to [Action] and [Action] that achieved [Result].training new manaqgement
  • Led team to achieve [Result], earning recognition from upper management and financial reward.
  • Consistently maintained high customer satisfaction ratings.
  • Realized [Result] in ongoing effort to boost revenue while reducing costs.
  • Improved delivery of [Product or Service] by [Action], realizing overall increase in customer satisfaction and cost efficiency.

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Resume Overview

School Attended

  • Brown Mackie

Job Titles Held:

  • Assistant Manager
  • Manager
  • Shift Leader

Degrees

  • Associate of Applied Science

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