Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Developed and implemented AT&T Auto Sales first employee manual outlining all proper business procedures and office policies.Increased office organization by developing more efficient filing system and customer database protocols.
Computed Data Reports
Address customer questions and concerns regarding vehicle history, prices and availability. Negotiated details of contracts and payments and prepared sales contracts.
Prepared correspondence, accounting and financial documents for analysis. Monitored multiple databases to keep track of all company inventory. Generated monthly and annual sales reports. Trained in negotiations and time management. Maintained friendly and professional customer interactions.
Managed opening and closing times for the main branch. Assembled in-store marketing displays. Scheduled staffing for main branch. Opened and assigned new client accounts. Executed hundreds of payday loans daily and cashed a variety of other checks. Delivered prompt, accurate and excellent customer service. Loaded consumer loan applications into the payday loan processing program. Processed cash withdrawals. Trained employees on cash drawer operation. Supplied tellers with coin and currency as needed. Researched and resolved invoice problems. Standardized department filing system to increase efficiency. Balanced batch summary reports for verification and approval. Conducted month-end balance sheet reviews and reconciled any variances.
Maintained up-to-date records at all times. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries.
Coursework in Keyboarding and Computer Science
Coursework in Finance and Business Development
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