Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Highly effective professional emphasizing innovation and creativity in solving complex problems. Energetic and result- focused with success in developing and leading diverse teams to achieve outstanding results. Highly effective at verifying that all documentation is properly authorized and supported according to company policies, regulatory practices and legal requirements.
  • Customer service-oriented
  • People-oriented
  • Retail merchandising specialist
  • Detail-oriented
  • Client account management
  • Budgeting and forecasting
  • Employee scheduling
  • Efficient multi-tasker
  • Project management
  • Staff training/development
  • Budget development
  • Quality assurance and control
Work History
Assistant Manager, 07/2014 to Current
Rubio's Restaurants, Inc.Bakersfield, CA,
  • Preforms multiple task at the same time, also looks for opportunity to improve knowledge and skills within the retail center.
  • Stays current on the retail center merchandising materials and ensure proper display of all retail area product and signage.
  • Asked open-ended questions to assess customer needs Maintained cleanliness and presentation of stock room and production floor.
  • Followed Pet Supermarket standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures.
  • Recommended merchandise to customers based on their needs and preferences.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Engaged with customers in a sincere and friendly manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Built relationships with customers to increase likelihood of repeat business.
  • Engaged with customers in a sincere and friendly manner.
Store Manager, 2013 to 07/2014
Marshall Retail GroupSan Francisco, CA,
  • Maintains ownership for the store financial and operating results.
  • Uses available reports and information systems to analyze financial performance and identify trends, problems and growth opportunities within the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
  • Conducts associate performance assessments, manages ongoing performance, provides discipline when appropriate and recommends pay increases or promotions.
  • Train and coaches assistant managers and sales associates to ensure that they are confidently able to preform all job duties.
  • Maintain a sales-focused climate focusing in suggestive selling and growing sales volume.
  • Contacted other store locations to determine merchandise availability.
  • Built relationships with customers to increase likelihood of repeat business.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Reordered inventory when it dropped below predetermined levels.
  • Planned budgets and authorized payments and merchandise returns.
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
Training Coordinator, 11/2010 to 03/2013
Planet PharmaChattanooga, TN,
  • Trained new hires to preform cross-training exercise with experienced workers.
  • Managed all exempt employee coaching, training, and performance improvement actions.
  • Teach new employee orientation sessions, computers classes, management training sessions and more.
  • Maintained records in the organization and schedule employees for yearly training sessions.
  • Represented organization at personnel-related hearings and investigations.
  • Responsible for assessing and reporting training effectiveness to upper management.
  • Worked with management and supervisory staff to develop individual training plans for employees.
  • Reviewed and edited all training materials for accuracy and policy compliance.
  • Planned the corporate annual summer and holiday events, which included team building-based training initiatives.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Developed departmental systems and procedures that better aligned the work flow process.
BBA: Operations and Management, Expected in 2010
Washington State University - ,
GPA: Cum Laude
  • Coursework in International Business and Finance
  • Coursework in Fashion Merchandising
  • Coursework in Public Relations
  • Coursework in Business and Management
  • Coursework in Business Administration, Communications and Accounting
  • Graduated Cum Laude
Masters of Professional Studies: Human Resource and Employment Relations, Expected in 12 2011
Pennsylvania State University - ,
GPA: Graduated Magna Cum Laude
  • Professional in Human Resources certificate (PHR)
  • Coursework in Psychology, Communications and Accounting
  • Organizational Training and Development seminar
  • Graduated Cum Laude
Masters of Science: Industrial Relations, Expected in 5 2014
West Virginia University - ,
GPA: Magna Cum Laude
  • Professional in Human Resources (PHR) Certificate
  • Coursework in Business Management
  • Professional in Human Resources certificate (PHR)
  • Coursework in Organizational Training and Development
  • Graduated Magna Cum Laude
Accounting, Advertising, Business Administration, coaching, customer service, Finance, financial, financial management, HR, information systems, insurance, inventory, Law, legal, management training, Managerial Accounting, Marketing, materials, merchandising, Operations Management, organizational, personnel, policies, reporting, retail, Risk management, safety, selling, sales, Strategy, supervisory

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Resume Overview

School Attended

  • Washington State University
  • Pennsylvania State University
  • West Virginia University

Job Titles Held:

  • Assistant Manager
  • Store Manager
  • Training Coordinator


  • BBA
  • Masters of Professional Studies
  • Masters of Science

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