Highly detailed and professional oriented leader skilled in problem solving and creative decision making with 14+ years of experience encompassing front line banking activities, commercial and residential lending, and various loan operations functions from loan application thru post-closing servicing. Consistently managing the needs of the customers, vendors, internal partners, and competing deadlines while mitigating risks. Decisive and results-oriented with outstanding crisis management skills.
Promoted to Assistant Vice President, Assistant Loan Operations Manager, to provide leadership, planning, and effective management of the loan ops team to ensure that all operational functions provide a superior level of customer service while operating at a high level of efficiency.
Responsible for the servicing of a $75 million commercial loan portfolio along with generating new leads from within the existing portfolio. Provided full due diligence items for the proper underwriting of the credit, including the ordering of appraisals, environmental reports, title work, and tracking of financial statements, among many others. Accurately prepared loan contracts and documentation required to perfect the Bank's security interest in collateral. Facilitated communication with outside legal counsel to close, renew and modify credit facilities as approved.
Processed residential mortgages for 3 loan officers. Gathered customer information and worked with underwriters to close conventional, FHA, VA, USDA, and bond mortgages. Packaged loan files for sale.
Assisted branch manager in office management tasks, including answering multi-line phone, supply management, and preparing marketing materials. Evaluated various vendor contracts to reduce operational costs significantly.
Worked in a top performing mortgage origination office taking loan applications and providing prequalification calculations to the mortgage lender for final approval. Prepared loan files for processing by pulling flood certifications, appraisal orders, income and mortgage verifications.
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