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Assistant General Manager/Operations Manager Resume Example

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ASSISTANT GENERAL MANAGER/OPERATIONS MANAGER
Professional Summary

Dependable and driven Executive Manager offering proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success. Results-oriented, decisive leader adept at forging relationships with team members, key partners and vendors.

Skills
  • Solid problem solving, critical thinking and strategic decision making skills
  • Collaborative team building
  • Process optimization
  • Project management
  • Policy improvements
  • Effective communicator
  • Cost control
  • Staff development
  • Quality assurance
  • Skilled in Microsoft Office Suite, Birchstreet, Oracle, HotSos
  • Performance improvement
  • Coaching and mentoring
  • Budget administration
  • Efficient multi-tasker
Work History
01/2020 - CurrentAssistant General Manager/Operations Manager | AOAO Waikiki Banyan - Honolulu, HI
  • Lead daily operations of Engineering, Security and Janitorial staff, while maintaining positive relationships with rental operators and commercial lessees
  • Led transition to contracted janitorial service to actualize $300,000/year savings
  • Served as on-site project manager for $5.1 million pipe replacement project and $1.7 million spall repair project
  • Maintain operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
  • Conduct inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs
  • Implemented cloud-based task management system for Engineering, to streamline operations and elevate guest/resident experience
  • Administer property-related budgets, review invoices and track costs; assist in the development of annual and reserves budgets
10/2018 - 01/2020Area Wellness Manager, Corp. Risk Management | Hyatt Hotels Corporation - Honolulu, Hawaii
  • Managed safety initiatives, compliance training, OSHA recordkeeping, worker's compensation claims and return to work programs for 5 Hawaii hotels
  • Reduced injuries among personnel with development and implementation of robust safety programs and policies
  • Trained colleagues in most current regulations and practices in effort to prevent mishaps and promote overall safety
  • Investigated allegations surrounding work place injuries to check validity and recommend actions to minimize risk
  • Lead Safety Committee meetings, with focus on prevention and wellness
  • Facilitated meetings with upper management and executives to discuss ways that safety could be improved
  • Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect
10/2009 - 10/2018Director of Housekeeping (Executive Committee) | Hilton Grand Vacations - Honolulu, HI
  • Lead and mentor 14 managers, 125 team members and 50 subcontracted employees of the resort's housekeeping department
  • Managed daily operations to ensure cleanliness and condition standards are met for 1,088 units
  • Managed $10 million HOA budget across 4 associations; creation and preparation of yearly operating and reserves budgets for presentation and approval by Board of Directors
  • Directly responsible for all aspects of purchasing, receiving, storekeeping, inventory, bid proposal and awards for largest department in resort, on both Birchstreet and Oracle platforms
  • Member of pre-opening team for 3 HGV properties
  • Provided onsite project management support for renovation and other capital improvement projects
  • Led team to Outstanding on-site quality assurance audits and 15+ point increase in guest satisfaction scores
  • Drove operational improvements which resulted in savings and improved profit margins
  • Managed team productivity and workflow to exceed quality standards
  • Evaluated employee performance and developed improvement plans
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time
  • Developed and implemented employee incentive programs to promote top performance
11/2006 - 10/2009Executive Assistant Housekeeper | Hilton Hawaiian Village Waikiki Beach Resort - Honolulu, Hawaii
  • Lead and mentor 12 managers and 500 team members of the Hotel's housekeeping department
  • Responsible for ensuring compliance with Hilton Hotels brand standards of cleanliness and condition for 3,000 guest rooms and over 10 acres of public space
  • Maintained productivity controls in line with a $1 million dollar per month department payroll budget
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets
  • Oversee various capital improvement projects such as guest room renovation
  • Represent the department at all levels in administering the Collective Bargaining Agreement
  • Successfully led department to 100% ratings on Quality Assurance audits
  • Reinvigorated department's modified duty program to ensure minimal lost time from workplace injuries
Education
2000University of Hawaii At Manoa, Honolulu, HIBachelor of Science: Travel Industry Management, Hotel and Restaurant Management
  • Honor Society
  • Dean's List
  • 6-time scholarship recipient
  • Member of Travel Industry Management Student Association
Certifications

OSHA 30 for General Industry

Additional Information

Accredited Residential Manager (ARM) through Institute of Real Estate Management

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Resume Overview

Companies Worked For:

  • AOAO Waikiki Banyan
  • Hyatt Hotels Corporation
  • Hilton Grand Vacations
  • Hilton Hawaiian Village Waikiki Beach Resort

School Attended

  • University of Hawaii At Manoa

Job Titles Held:

  • Assistant General Manager/Operations Manager
  • Area Wellness Manager, Corp. Risk Management
  • Director of Housekeeping (Executive Committee)
  • Executive Assistant Housekeeper

Degrees

  • Bachelor of Science : Travel Industry Management, Hotel and Restaurant Management

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