Assistant General Manager/Operations Manager Resume Example
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ASSISTANT GENERAL MANAGER/OPERATIONS MANAGER
Professional Summary
Dependable and driven Executive Manager offering proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges. Results-oriented, decisive leader adept at forging relationships with team members, key partners and vendors.
Skills
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Work History
Assistant General Manager04/2021 to Current
AOAO Waikiki Banyan – City , STATE
AOAO Waikiki Banyan – City , STATE
- Leads operations of Front Office, Housekeeping, Engineering, Food & Beverage & Security departments for 353 room property with 200 team members
- Instrumental in repositioning of F&B operations, with focus on efficiency and profitability; achieved highest revenue since 2015
- Collaborates and liaises with Sales & Marketing on initiatives to drive owner engagement and enhance Net Owner Growth
- Established strong relationship with HGV Team Member Relations in managing Collective Bargaining Agreement
- Facilitate reconciliation of monthly financial statements and variance analysis; partnered with GM in creation of annual budget and capital projects requests
- Key contributor in managing internal and external relationships through transitional period during change of ownership to HGV
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement
Assistant General Manager/Operations Manager01/2020 to 04/2021
Hyatt Hotels Corporation – City , STATE
Hyatt Hotels Corporation – City , STATE
- Lead daily operations of Engineering, Security and Janitorial staff, while maintaining positive relationships with rental operators and commercial lessees
- Led transition to contracted janitorial service to actualize $300,000/year savings
- Served as on-site project manager for $5.1 million pipe replacement project and $1.7 million spall repair project
- Maintain operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Conduct inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs
- Implemented cloud-based task management system for Engineering, to streamline operations and elevate guest/resident experience
- Administer property-related budgets, review invoices and track costs; assist in the development of annual and reserves budgets
Area Wellness Manager, Corporate Risk Management10/2018 to 01/2020
Hilton Grand Vacations – City , STATE
Hilton Grand Vacations – City , STATE
- Managed safety initiatives, compliance training, OSHA recordkeeping, worker's compensation claims and return to work programs for 5 Hawaii hotels
- Reduced injuries among personnel with development and implementation of robust safety programs and policies
- Trained colleagues in most current regulations and practices in effort to prevent mishaps and promote overall safety
- Investigated allegations surrounding work place injuries to check validity and recommend actions to minimize risk
- Lead Safety Committee meetings, with focus on prevention and wellness
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect
Director of Housekeeping 10/2009 to 10/2018
Hilton Hawaiian Village Waikiki Beach Resort – City , STATE
Hilton Hawaiian Village Waikiki Beach Resort – City , STATE
- Lead and mentor 14 managers, 125 team members and 50 subcontracted employees of the resort's housekeeping department
- Managed daily operations to ensure cleanliness and condition standards are met for 1,088 units
- Managed $10 million HOA budget across 4 associations; creation and preparation of yearly operating and reserves budgets for presentation and approval by Board of Directors
- Directly responsible for all aspects of purchasing, receiving, storekeeping, inventory, bid proposal and awards for largest department in resort, on both Birchstreet and Oracle platforms
- Member of pre-opening team for 3 HGV properties
- Provided onsite project management support for renovation and other capital improvement projects
- Led team to Outstanding on-site quality assurance audits and 15+ point increase in guest satisfaction scores
- Evaluated employee performance and developed improvement plans
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time
- Developed and implemented employee incentive programs to promote top performance
Executive Assistant Housekeeper11/2006 to 10/2009
Company Name – City, State
Company Name – City, State
- Lead and mentor 12 managers and 500 team members of the Hotel's housekeeping department
- Responsible for ensuring compliance with Hilton Hotels brand standards of cleanliness and condition for 3,000 guest rooms and over 10 acres of public space
- Maintained productivity controls in line with a $1 million dollar per month department payroll budget
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets
- Oversee various capital improvement projects such as guest room renovation
- Represent the department at all levels in administering the Collective Bargaining Agreement
- Successfully led department to 100% ratings on Quality Assurance audits
Education
Bachelor of Science: Travel Industry Management, Hotel and Restaurant Management2000University of Hawaii At Manoa-
City,
State
- Honor Society
- Dean's List
- 6-time scholarship recipient
- Member of Travel Industry Management Student Association
Certifications
OSHA 30 for General Industry
Additional Information
Accredited Residential Manager (ARM) through Institute of Real Estate Management
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Resume Overview
School Attended
- University of Hawaii At Manoa
Job Titles Held:
- Assistant General Manager
- Assistant General Manager/Operations Manager
- Area Wellness Manager, Corporate Risk Management
- Director of Housekeeping
- Executive Assistant Housekeeper
Degrees
- Bachelor of Science : Travel Industry Management, Hotel and Restaurant Management 2000
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