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assistant general manager development resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Accomplished Store Manager with 7 years of restaurant experience consistently rising through ranks. Well-versed in sale growth, staff management, customer service, social media, and inventory management. Proficient in all areas of fast-casual restaurant operations and reliable in developing and capitalizing on improvement opportunities.

Skills
  • Team Leadership
  • Conflict Resolution and Adaptability
  • Scheduling and Hiring
  • Kitchen equipment operation and maintenance
  • Kitchen Staff Coordination
  • Food Plating and Presentation
  • Social Media
  • Inventory Control
  • Deep Cleaning Coordination
  • Food Preparation and Safety
  • Partial fluency in Vietnamese and Spanish
Education
Valencia College Orlando, FL Expected in 08/2022 BBA : Business Administration And Management - GPA :
Valencia College Orlando, FL Expected in 04/2019 Associate of Arts : Business - GPA :
University High School Orlando, FL Expected in 08/2015 High School Diploma : - GPA :
Certifications
  • ServSafe - Food Protection Manager Certification
Accomplishments
  • Collaborated with business owner in the development, planning and organization of 3 new locations.
  • Meritoriously promoted to manage new location of larger scale.
  • Lead the number 1 location in revenue for 3 consecutive years.
Work History
Grant Elementary School District - Assistant General Manager & Development
Redding, CA, 10/2013 - Current
  • Responsible for hiring new employees, including training, mentoring and new hire documentation.
  • Managed scheduling for store shifts to accomplish proper staffing at all times.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Lead team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Managed opening and closing procedures and implemented changes to enhance efficiency of daily activities.
  • Point of contact for vendor collaboration for contracted services.
  • Maintained positive customer relationships by responding quickly to customer service inquiries and reviews online or in store.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Supervised and evaluated staff including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Conducted monthly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Managed and strengthened inventory processes to balance supply needs with budget and space limitations.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Developed marketing content including promotional materials and advertisements for social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Inspected kitchens to ensure food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Collaborated with business owner in production or modification of menus and selections.
  • Oversaw grill, stove and oven cleanliness after every shift.
  • Monitored line processes to maintain consistency in quality, quantity and presentation.
  • Developed print materials such as catering menus.
  • Propelled continuous improvements resulting in a 30% revenue increase in 3 years.
University High School - Cheer Coach
City, STATE, 08/2015 - 11/2019
  • Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
  • Promoted stretching, mobility work and proper form to help athletes safely build strength through diverse training methods.
  • Established clear benchmarks for performance and monitored individual and team progress.
  • Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
  • Instilled in athletes and coaching staff to display and promote good sportsmanship with competing teams on and off field.
St. Joseph's Catholic Church - Office Secretary
City, STATE, 01/2011 - 06/2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Kept reception area clean and neat to give visitors positive first impression.

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Resume Overview

School Attended

  • Valencia College
  • Valencia College
  • University High School

Job Titles Held:

  • Assistant General Manager & Development
  • Cheer Coach
  • Office Secretary

Degrees

  • BBA
  • Associate of Arts
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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