Over 9+ years experience as a Restaurant Manager in a high volume casual dining restaurant. Expertise in hiring, training and coaching employees. Focus on Quality customer service while maintain labor and inventory control.
Strong leadership skills with the ability to motivate staff to achieve results through coaching and positive reinforcements. Track record of successfully reducing employee turnover rate through proper training and re-training.
As an Assistant General Manager for Rainforest Cafe, I oversaw all operations of the Front of the House. This included recruiting, hiring and training for all positions required for the Front of the House.
Conducted Weekly Bar ordering and Inventory and handled any variances. Focused on controlling cost and staying within the monthly budget.
Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
As the Regional Training Manager, I oversaw the training and development of all growth supervisors in my region. This including Back and Front of the House supervisors as well as Retail supervisors.
As the Unit Training Manager for the Rainforest Cafe in Orlando FL, I conduced orientations and oversaw the training for 500+ employees.
Responsible for holding management teams accountable for ensuring all employees are being trained by company standards.
Conducted quarterly management development workshops that focused on improving customer service and operations.
Supervised a staff of 200 servers. Duties included writing weekly schedules, conducting performances evaluations and service audits.
Implemented server contest that focused on increasing liquor, beer and wine sales as well as dessert sales. .
Supported hourly crew members through training and provided workshops and ongoing training for all employees.
Ensured customer satisfaction through active table visits and coaching of staff.
Helped control labor by ensuring proper in and out times for hourly employees.
NRFSP Food Safety Manager Certification.
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