Assistant General Manager with management experience and exceptional people skills. Versed in crisis management and Staff Training and Development. Desires a challenging role in Customer Service.
Successfully Managed a Team Of 18
Directed Recruitment/Training /Staff Development incentives.
Administered daily operations to ensure policies were adhered by staff.
Upheld quality standards by monitoring and correcting work.
Provided bookkeeping of important files.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Provided work schedules for 15 plus employees per week.
Conducted Evening performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
Handled money for customers and visitors.
Sustained financial records.
Addressed and welcomed patrons to the business per day.
Handled the complaints and concerns of customers.
Confirmed transactional data.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Attended a number of team meetings each month to voice concerns and offer constructive feedback to others.
Informed customers about all product lines and services offered by the company.
Answered customers' questions and addressed problems and complaints in person and via phone.
Kept abreast of rapidly evolving technology.
Kept the showroom clean and maintained neat, orderly product displays.
Cross-trained and provided back-up for other customer service representatives when needed.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Helped customers select products that best fit their personal needs.
Managed Groove Lounge in Downtown San Antonio Texas
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