Proven ability to make strategic business decisions that affect bottom line revenue.
Adept at developing and maintaining procedures to ensure the business is operating efficiently.
Results and team oriented manager who builds and develops the right team resulting in customer service satisfaction.
Experience with new hotel and restaurant openings as well as corporate trainer experience
Extensive marketing experience to improve hotel sales and occupancy
Assistant to the General Manager to manage all functions of the hotel including: Front Desk Housekeeping Maintenance and Security. In charge of all operations for the hotel and food and beverage. Managed revenue marketing and sales functions. Ensured all staff were properly trained to company standards. Ensured all policies and procedures were upheld consistently. Assisted in leading team to a 8 month consistant "Top 5" in region for Service, Property Maintenance and overall positive review of guests feedack.
*Great aility to communicate both verbally and written effectively with guests vendors and co-workers
*Strong Microsoft office skills as well as Brand System Knowledge
*Extensive experience managing all property departments
*Ability to provide leadership to each department to achieve company's mission
*Profound abbility to communicate goals and objectives and enspire employees to achieve those goals
Serves as training manager and manager on duty for desk operations in Kissimmee and Orlando area resorts. Assists with daily resorts operations including managing maintenance staff and housekeeping staff. Trained and managed daily operations for food and beverage at resorts across the United States; including 3 sports bars, 2 family style restaurants, 1 fine dining restaurant, 4 mini mart stores, 4 Starbucks coffee shops, and 3 ice cream shops. Additionally, trained and oversaw operations for facilities, housekeeping, reception, and room service. Trained staff at all levels including directors, general managers, and front of the house and back of the house managers.
*Created budgets and forecasting models to ensure compliance with the P&L strategy for all locations.
*Developed procedural systems, SOPs, quality control systems and training modules for the front desk, maintenance, housekeeping and food and beverage departments to ensure food safety standards were met ,food quality was exceptional and service standards are met and exceeded.
Oversaw all day-to-day operations as the live on site general manager and floating General Manager for Florida Region. Directed and managed property operations to enforce continuous improvement in guest services, marketing, sales, employee engagement and profit. Managed HR and financial functions to ensure proper staffing levels, training, development, performance reviews, budget adherence and P&L compliance.
*Traveled to various locations to ensure all standards were met and procedures were followed.
*Coordinated and directed property operations to ensure maximum profitability within the 175-bed facility.
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