I am a passionate long time Alamo Drafthouse employee with a true love for our company and what we do. I am consistently looking forward to the next challenge and excel at working with superiors and those who report to me to accomplish our goals. I am a self motivated learner and truly enjoy fostering an environment that inspires others to do the same. I bring an intimate knowledge of what makes our business tick ,and with that, will bring an increase to each metric that we as a company use to measure success.
Challenged the current department and movie schedules to maximize flow-through as well as achieve a higher, more consistent NPS.
Worked in conjuction with the GM to increase staff morale by fostering an environment where staff members feel supported and empowered. This resulted in an over 60% increase in our ENPS from one quarter to the next.
Assisted with the development of systems in our bar and kitchen that lead to higher cleanliness standards, more productive employees, and a consistent COGS
Succesfully trained and transitioned 7 managers at the start of my transition in the GM role. This includes a new bar manager, kitchen manager, training manager and AGM. While doing so my team consistently maintained the highest NPS score in the company during my tenure.
Honed in labor management practices with the management team leading to the highest loss mitigation on our P&L the Laredo location experienced that could be managed at the venue level.
Made myself fully available to staff members at all times. Worked alongside staff members with the goal of inspiring loyalty. This resulted in a 85% ENPS score during my last quarter at the Laredo location.
Successfully onboarded over 100 employees with no payroll issues during the opening process for the store.
Created a supplemental training program for shift supervisors for the Laredo location with specific issues of operating a financially struggling store in mind
Drove departmental performance and achievement of service through focused team operational reviews and structured coaching.
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