Results driven, customer centered manager with a consistent track record of acheiving outstanding sales growth, merchandising and customer service standards in a fast paced multi unit airport retail location. Equally strong qualifications in human resources, training, inventory control and operations. Strong leader and communicator who excels at team building and problem solving with a dedication to exceeding the expectations of every customer.
Leadership, Training and TeamBuilding
Inventory Control / Shrinkage
Outstanding Customer Service
Specialty Brand Training and Operations Management
Supervise , hire, train and develop staff for a $10 million dollar , multi unit airport concession and specialty brand stores located at Bradley International Airport. Exemplify brand loyalty standards through sales leadership and training as manager of Brooks Brothers.
Utilize daily reports to determine best product placement and sales strategies to achieve and exceed sales goals.
Strong focus on team building to increase employee morale, retention and engagement.
Implemented associate recognition programs.
Exceeded "Treat our Troops" sales goal by 10%. Consistently ranked in top three locations overall in Troops Sales in company of 850 stores in 98 Airports.
Lead and inspire team to deliver "First Class Service" through contests and recognition.
Created and executed monthly "Shoppertainments" and associate contests to drive sales.
Lead team to exceed performance goals resulting in increases in units per transaction and average dollar sale.
Generate sales of interior plants, decorative planters, guaranteed plant maintenance contracts and holiday decorations through cold calling, networking and referrals.
Schedule and execute sales appointments.
Meet with clients, establish design esthetic and suggest products to compliment their decor.
Design and present sales proposals.
Establish, maintain and nurture client relationships.
Created, maintained and executed all aspects of visual merchandising and displays for six gift shops at Bradley International Airport.
Increased sales with eye catching displays and strategic placement of merchandise.
Coordinated promotional price and sign changes.
Supported management team with human resources, receiving and warehouse operations.
Partnered with the General Manager in overseeing the daily operations of six gift shops at Bradley International Airport.
Effectively handled all aspects of human resources including recruiting , hiring ,developing ,training, and scheduling associates.
Executed visual displays and increased sales with strategic produce placement and signage.
Motivate staff to exceed customer expectations through contests, recognition and extensive sales training and product knowledge.
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