Hotel Operations and General Management Executive with a Highly developed Management, Sales and Leadership Skills Set and 10 years Progressive Experience in Strategic Planning, Improving Operational Efficiency, Team Building and Management for hospitality industry.
A Track record of Delivering Exceptional Levels of Guest Services, Demonstrating Leadership, Coaching and Developing Others, while maximizing Sales, Driving Revenue in Culturally Diverse, High Volume and Occupancy Levels Four and Five Star Properties of Major International Hotel Chains including Hilton, Marriott, Intercontinental,and Hyatt.
Successful transition from Pre-Opening phase to a fully operational four star resort.Responsible for handling all guest issues and concerns effectively and balancing guest satisfaction and hotel expenses related to recovery efforts.
Development of account relationships with industry programs to determine a path for inclusion and retention. Fully supported and provided assistance to the sales team with administrative tasks, provide engaging customer service, and receive and qualify leads for sales and catering managers.
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