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Assistant General Manager Resume Example

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ASSISTANT GENERAL MANAGER
Summary

Executive Estate Manager - Experienced and well-traveled leader with a diverse and multicultural background who can adapt to any situation I am fluent in Dutch and English and have a working knowledge of German and French. Twenty years as a General Manager in the Private Club industry has taught me to be a jack of all trades; from finance and cooking delicious meals to dealing with medical emergencies. Unimpeachable character with excellent references

Highlights
  • Strategic planning
  • Negotiations expert
  • Personable
  • Team building
  • Consensus building techniques
  • Troubleshooting and problem solving
  • Process improvement strategies
  • Inventory control
  • Staff retention
  • Relationship building
  • Systems implementation
  • Flexible
  • Dedicated
  • Advertising background
Experience
Assistant General Manager
Harbor Hills Country Club － Lady Lake, Florida
  • SkyDome Hospitality - Toronto, Ontario - Director of Food and Beverage.
  • Kandinsky Restaurant- Steigenberger, Kurhaus Hotel, Holland - Sous Chef.
Beach Club Manager
John's Island Club － Vero Beach, Florida
Clubhouse Manager
Lost Tree Club － North Palm Beach, FL
General Manager
Lake Toxaway Country Club － Lake Toxaway, NC
  • 2010 and 2011 (two seasons).
  • This was a short term contract to help the club get back on track from poor operating performance and low member and staff morale.
  • After two seasons the objectives were accomplished.
  • Created an organized surveying system to capture, measure and manage member insights and feedback.
  • Elevated food and beverage operation, managed construction of new bar, developed standard operating procedures and implemented member advisory committees.
General Manager
May 2014 to November 2014Holly Hills Country Club － Frederick, MD
  • Improved the food and beverage department profitability by restructuring the department, introducing new menus, adding member programs, improving restaurant atmosphere and adding employee training programs.
  • Resurrected member committees and feedback avenues.
  • Created 5 year Capital, Operating and Strategic plan.
General Manager
January 2012 to May 2014Cross Creek Country Club － Mount Airy, NC
  • Reduced yearly club wide financial deficit by 50% by adding strategic member programing and restructuring the organization.
  • This made the club profitable for the first time in its history while also improving service levels.
  • Stabilizing member attrition with retention programing by dramatically improving member satisfaction levels (measured by NPS) in F&B as well as Golf and Tennis Stabilized staff turnover by improving team morale and sense of purpose Established standard operating procedures to improve operational efficiencies Introduced and implemented the 4 Disciplines of Execution (4DX).
General Manager
January 2001 to January 2010Biltmore Forest Country Club Platinum Club of America® － Asheville, NC
  • Introduced programing to significantly improve club-wide service standards Oversaw the largest construction project in the club's history ($8.5 million clubhouse enhancement project).
  • Completed this complex renovation on time and within budget Implemented programs to improve employee retention, member satisfaction, staff morale, operational efficiencies, and budget controls Demonstrated exceptional leadership and strategic vision to effectively navigate the Club through the economic recession Developed with the Board of Governors, the club's first ever strategic and long range master plan Guided the club to Platinum Club of America status.
Education
Bachelor of Arts Degree : Business Management and EconomicsUniversity of Guelph － Ontario, CanadaBusiness Management and Economics
Associate Degree : Hotel and Restaurant ManagementAlgonquin College － Ottawa, Ontario, CanadaHotel and Restaurant Management
Club Management Specific Business Management Institute III at Michigan State University, BMI IVCornell University
Interests
BMI V at the University of Las Vegas Certifications, Licenses, and Memberships Club Managers Association of America (CMAA) Certified Club Manager (CCM) / Certified Club Manager re-certification CMAA's Honor Society Certified Chief Executive (CCE) North Carolina Notary Public (Commission # 201228900089 - expires 10/10/2017) North Carolina Certified Pool and Spa operator #033012ws4 United States Golf Association (USGA) Graduate of Leadership Surry County and Leadership Frederick County 4DX Certified (4 Disciplines of Execution) Manager Certified by Jim Huling Maryland Board of Nursing Certified Nursing Assistant and Certified Geriatric Nursing Assistant Certificate number A00152579 See LinkedIn account for connections, references and endorsements: http://www.linkedin.com/in/schwableadership/
Additional Information
  • BMI V at the University of Las Vegas Certifications, Licenses, and Memberships Club Managers Association of America (CMAA) Certified Club Manager (CCM) / Certified Club Manager re-certification CMAA's Honor Society Certified Chief Executive (CCE) North Carolina Notary Public (Commission # 201228900089 - expires 10/10/2017) North Carolina Certified Pool and Spa operator #033012ws4 United States Golf Association (USGA) Graduate of Leadership Surry County and Leadership Frederick County 4DX Certified (4 Disciplines of Execution) Manager Certified by Jim Huling Maryland Board of Nursing Certified Nursing Assistant and Certified Geriatric Nursing Assistant Certificate number A00152579 See LinkedIn account for connections, references and endorsements: http://www.linkedin.com/in/schwableadership/
Skills

budget, Business Management, employee training, financial, leadership, Director, Platinum, renovation, Strategic, vision

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Resume Overview

Companies Worked For:

  • Harbor Hills Country Club
  • John's Island Club
  • Lost Tree Club
  • Lake Toxaway Country Club
  • Holly Hills Country Club
  • Cross Creek Country Club
  • Biltmore Forest Country Club Platinum Club of America®

School Attended

  • University of Guelph
  • Algonquin College
  • Cornell University

Job Titles Held:

  • Assistant General Manager
  • Beach Club Manager
  • Clubhouse Manager
  • General Manager

Degrees

  • Bachelor of Arts Degree : Business Management and Economics
    Associate Degree : Hotel and Restaurant Management
    Club Management Specific Business Management Institute III at Michigan State University, BMI IV

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