High-energy Assistant General Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Responsible for the day to day operations of the entire hotel. Cover shifts for any department as needed. Assign duties to Department Heads and observers performance to ensure adherence to brand standards and established operating procedures. Monitors and replies to all guest feedback on Trip advisor, OTA's etc. and hotels surveys. Conducts regular audits for every department to ensure brand standards are met. Assist the GM in all aspects of business planning and creating and staying within the budget. Ensures the objectives and goals of Radisson and property owners work together to achieve brand positioning and success. Selects or assist with the selection of hotel staff and complete all new hire paper work. Administrates hotel training sessions and orientations.
Responsible for overseeing 40 employees of which include the Front Desk, Bell Staff and Concierge. In charge of preparing and executing VIP arrivals including government officials, celebrities and professional sports teams. In control of balancing the room inventory to ensure guest satisfaction.Handles all guest complaints on shift for the 450 room 5 star hotel. Manages overtime, schedules according to forecast and creates upgrade incentives to maximize hotel profit.
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