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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Business-conscious Assistant General Manager bringing over 15 years of experience in the hospitality industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.

Skills
  • Team leadership strength
  • Business Development
  • Training and development skill
  • Business operations background
Experience
Assistant General Manager, 07/2018 - 07/2021
Hellofresh Newnan, GA,
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
  • Provided end-of-month audits of the hotel to upper management as required.
  • Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
  • Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
  • Directed all day-to-day operations of hotel facility to provide safe and enjoyable guest experience.
  • Supervised daily operations of brand new, 109-room hotel with staff of 25 employees.
  • Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Front Desk Associate, 08/2012 - 08/2018
24 Hour Fitness Worldwide, Inc. Ventura, CA,
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Responded to inquiries and room requests made online, by phone or email.
  • Fielded customer complaints and rectified issues.
  • Contacted customers and guests to confirm reservations.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Facilitated front desk operations for busy high-volume hotel.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Drove loyalty by encouraging guests to sign up for rewards programs and return to brand for future accommodation needs.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Loss Prevention Manager, 03/2000 - 04/2012
Mach 1 Stores Champaign, IL,
  • Reviewed loss prevention exception reports and cash discrepancies.
  • Interviewed individuals suspected of internal theft or shoplifting.
  • Maintained documents of all loss prevention activity.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
  • Developed and facilitated training programs and materials on loss prevention practices, policies and operations.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
  • Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Supported theft prosecution by appearing in court hearings to provide eyewitness testimony, offering honest and comprehensive account of events.
  • Liaised with mall security teams to alert force to suspicious shoppers or locate perpetrators which succeeded in leaving store with stolen merchandise.
  • Implemented both individual and group training for executive and loss prevention personnel.
Cashier, 01/1993 - 03/2012
Steak N Shake Co Largo, FL,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Verified customer identification for alcohol or tobacco purchases.
Education and Training
High School Diploma: , Expected in 06/1991
-
Acme-Delco High Jr. & Sr. - Delco, NC,
GPA:
BBA: Hospitality Administration And Management, Expected in 05/1995
-
Strayer University - Raleigh, NC,
GPA:

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Resume Overview

School Attended

  • Acme-Delco High Jr. & Sr.
  • Strayer University

Job Titles Held:

  • Assistant General Manager
  • Front Desk Associate
  • Loss Prevention Manager
  • Cashier

Degrees

  • High School Diploma
  • BBA

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