Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Product and service knowledge
Microsoft Office expertise
Curriculum planning and implementation
Learning skills development
Tutoring and coaching
Efficiently met business targets to provide streamlined operations performance. Motivated and led team members to work together to achieve targets. Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets. Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures. Oversaw problem resolution to increase CRM and bolster overall client satisfaction. Placed new inventory orders and oversaw correct restocking procedures to maintain operational output. Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules. Learn to Skate and Learn to Play Hockey instructor for Adaptive students. Worked closely in training capacity with fellow student-athletes during off-season. Planned and updated menus to capitalize on changing trends in customer preferences. Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences. Scheduled and directed staff in daily work assignments to maximize productivity. Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank. Demonstrated products to customers, discussed features and redirected objections to capture sales. Educated customers on product and service offerings. Recommended merchandise to customers based on needs and preferences.
Co-created and instructed students in the “Learn to Play” hockey program. Provided on-ice instruction with the U.S. Figure Skating Association's Adaptive Skating Program for children and adults with special needs. Instructed participants in skating skills, techniques and codes of conduct. Developed inclusive, welcoming environment for students of all ability levels. Created schedules of individual and group coaching sessions. Planned and organized private and group skating lessons to help students develop and advance skills. Observed consistent program of stretching and proper conditioning in effort to reduce injuries. Observed culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff. Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. Coached employees to work together to carry out daily functions and meet service objectives. Directed team members to provide exceptional service to all guests and vendors, maintaining professional relationship of established business. Assessed, optimized and elevated operations to target current and expected demands. Conducted quality control inspections of work to monitor and resolve problems. Scheduled staff to assign shifts, meet daily operational needs and achieve productivity goals. Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
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