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Assistant General Manager Resume Example

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ASSISTANT GENERAL MANAGER
Professional Summary
Dedicated Hotel Manager who is an avid multitasker when it comes to overseeing daily hotel operations in frequently busy settings. Adept at quickly assessing guest needs and ensuring sufficient resources to maintain optimal guest service levels. Especially skilled at timely conflict resolution strategies.
Skills
  • Hotel operations and management
  • Hospitality background
  • Service-oriented
  • Guest satisfaction specialist
  • Courteous
  • Front desk experience
  • Computer knowledge
  • Payroll management
Work History
03/2005 to Current
Assistant General ManagerCompany Name – City, State
  • Increase hotel revenue, profits and market share in a 178 room mid market hotel through daily rate management based on market conditions. in conjunction with expense control of the overall operations.
  • Ensure expense control to remain within the budget guidelines.
  • Update team members about changes in hotel products, services, pricing and policies.
  • Process accounts payable and accounts receivable in a timely manner.
  • Involved in all aspects of human resources including recruiting, training and maintaining high moral by open line of communication with staff members.
  • Collaborate with maintenance and housekeeping to achieve brand quality assurance assessment scores in the top 10% twelve years consecutively.
  • Promote the hotel brand\'s loyalty scheme through exceptional guest service.
  • Resolve service-related problems in a timely manner.
  • Maintain departmental objectives, work schedules, budgets and policies.
08/2004 to 03/2005
Front office ManagerCompany Name – City, State
  • Improved customer service ratings through positive reinforcement among staff members translating to guests.
  • Greeted and welcomed all hotel guests with a smile.
  • Resolved service-related problems in a timely manner.
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Developed departmental objectives, work schedules, budgets and policies.
  • Updated team members about changes in hotel products, services, pricing and policies.
03/2004 to 08/2004
Guest Service AgentCompany Name – City, State
  • Greeted and welcomed all hotel guests with a smile.
  • Reviewed account information and charges with guests during check-out.
  • Collaborated with maintenance and housekeeping to ensure complete guest satisfaction.
  • Resolved service-related problems in a timely manner.
  • Verified that personal and payment information on guest accounts was accurate and complete.
01/2003 to 03/2004
Guest Service RepresentativeCompany Name – City, State
  • Greeted and welcomed all hotel guests with a smile.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Reviewed account information and charges with guests during check-out.
  • Resolved service-related problems in a timely manner.
11/2000 to 01/2003
Tile Setter ApprenticeCompany Name – City, State
  • Trained in all disciplines of tile installation.
05/2000 to 11/2000
Room InspectorCompany Name – City, State
Oversee the room inspection process far a 244-room hotel. Manage 18 room attendants and housemen personnel. Maintain schedules and provide updates and/or problems to management. Work with engineering department to resolve room maintenance issues.
07/1998 to 05/2000
Night AuditorCompany Name – City, State
 Manager on Duty of hotel during overnight shift. Perform night audit procedures.
  • Greeted and welcomed all hotel guests with a smile.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Reviewed account information and charges with guests during check-out.
  • Resolved service-related problems in a timely manner.
    • Education
    High School Diploma: Hart High School - City, State
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    Resume Overview

    School Attended

    • Hart High School

    Job Titles Held:

    • Assistant General Manager
    • Front office Manager
    • Guest Service Agent
    • Guest Service Representative
    • Tile Setter Apprentice
    • Room Inspector
    • Night Auditor

    Degrees

    • High School Diploma :

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