Dedicated and experienced manager with ten plus years working in the parking and hospitality industry. A highly ambitious leader with a sense of urgency and leads by example to the hundreds of employees I have had the opportunity to manage. This includes hotel valet operations at hotels, restaurants, entertainment complexes, garage self parking, and off-site airport parking with a shuttle fleet.
Trained staff in cashiering, parking, and supervising. Recognized outstanding work by awarding employee of the month and monthly bonuses.
Ensured superior customer service by meeting the Net Promoter Score required every year.
80 percent reduction in valet accident claims by properly training and motivating the employees.
Developed a strategic plan to earn more parking revenue during the peak holiday season by creating more space.
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