Assistant General Manager Resume Example
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ASSISTANT GENERAL MANAGER
Skills
- Team leadership strength
- Training and development skill
- Business operations background
- Budget control
- Customer relationship management sales
- Financial leadership expertise
- Employee development
- Cross-functional team management
- Policy/program development
- Purchasing and planning
- Customer retention
- Goal setting
- Supervision and training
- Recruiting and Hiring
- Schedule management
Education and Training
05/2016
Associate of Arts - Liberal Arts And General Studies
Brookdale Community CollegeCity
Summary
Reliable and hardworking concierge/front desk rep familiar with working alone or with team to serve more than any number of customers per shift. Experienced in supporting servers, delivering food and bussing tables. Good interpersonal and multitasking skills in fast-paced environments.
Motivated management professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable and strategic approaches. Performance-driven and industrious with innovative mentality focused on driving company success.
Skilled Assistant General Manager adept at maximizing business success by streamlining operations and increasing team productivity.
Experience
Assistant General ManagerLegends | Irving , TX04/2017 - Current
- Monitored cash intake to eliminate discrepancies.
- Met demanding business targets with high efficiency and smooth performance.
- Motivated and led team members to work together to achieve targets.
- Encouraged, trained and disciplined employees to maximize performance.
- Strategized long-term business needs while generating guest relations feedback for process improvements.
- Created list of signature beverage items to increase overall revenue and patron loyalty.
- Promoted membership benefits and [Type] programs to prospective clients.
- Regularly updated computer systems with new pricing and daily food specials with Microsoft Outlook and Opera.
Assistant ManagerTwice Daily | Madison , TN05/2017 - 01/2020
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Delegated daily tasks to team members to optimize team productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Evaluated employee performance and developed improvement plans.
ConciergeKimpton Hotels | Miami Beach , FL01/2016 - 09/2018
- Managed transportation arrangements to and from airport, train station and local events for visitors.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Regularly updated front desk's concierge book to ensure availability of most relevant visitor information.
- Rectified volatile situations quickly through active listening and effective communication.
- Facilitated research of local venues, restaurants and visitor spots per guest requests.
- Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining.
- Contacted previous visitors and potential guests through emailed newsletters with information on events and happenings to build strong clientele base.
- Welcomed clients and offered to assist with setting up spa treatments and restaurant reservations.
- Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
- Performed site evaluations, customer surveys and team audits.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Front Desk AgentBallantyne Golf Resort | Charlotte , NC03/2014 - 08/2017
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Monitored reservations to track incoming parties and special events.
- Coordinated with internal departments to handle wide range of guest needs.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Managed customer complaints and rectified issues to complete satisfaction.
- Posted charges, updated accounts and issued bills to departing guests.
- Provided property details to patrons, including dining areas, pool, spa and fitness center.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
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Resume Strength
- Completeness
Resume Overview
School Attended
- Brookdale Community College
Job Titles Held:
- Assistant General Manager
- Assistant Manager
- Concierge
- Front Desk Agent
Degrees
- Associate of Arts - Liberal Arts And General Studies
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