Assistant General Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dependable and driven Individual with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.

  • Team Leadership Expertise
  • Scheduling
  • Budgeting
  • Staff Management
  • Inventory Control
  • Scheduling
  • Staff Management
  • Employee Training
  • Guest Services
  • Food Preparation
  • Cash Handling
  • Financial Reporting
  • Cleaning
  • Purchasing
Work History
Assistant General Manager, 06/2019 to Current
Lettuce Entertain You Enterprises Rosemont, IL,
  • Engaged team members and improved performance by delivering daily updates and conducting weekly meetings to obtain feedback and convey new policies.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Controlled spending on overhead and equipment by devising and executing cost-management procedures.
  • Motivated, trained and disciplined employees to maximize performance.
  • Resolved problems promptly and effectively to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Developed innovative sales proposals to promote product quality and showcase market comparisons.
Customer Service Representative Team Lead, 04/2014 to 06/2019
Voya Manchester, NH,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Distributed individual assignments to team members and monitored progress against production timetables.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 42% decrease in cancellations
Bartender Shift Manager, 01/2013 to 03/2014
99 Restaurants North Conway, NH,
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored all cash drawers and reconciled drawers against cash register reports at close of business.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
  • Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Poured and prepared mixed drinks for over 78 customers daily and created new libations drawing in clientele
Building Services, 05/2011 to 08/2011
Baldwin Wallace University Berea, OH,
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Operated compactors and balers to discard cardboard boxes and trash.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Collected, sorted and transported recyclable materials.
  • Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
  • Managed efficient teams of up to 25 employees
High School Diploma: , Expected in 04/2012
Akins High School - Austin, TX
  • TABC/ Food Handlers Certification

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Resume Overview

School Attended
  • Akins High School
Job Titles Held:
  • Assistant General Manager
  • Customer Service Representative Team Lead
  • Bartender Shift Manager
  • Building Services
  • High School Diploma

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