Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment.
Federal gaming laws knowledge
Security and Risk Management training
Attention to detail
Adherence to high customer service standards
Microsoft Outlook, Word and Excel
Assistant General Manager, 04/2013 to Current Executive Restaurants – Oklahoma City, OK
I started working as a Management Trainee working for a short time before moving into a permanent placement as AGM.
In the stead of the GM I oversaw operations and ensure all facility goals has been met.
I currently supervise a staff of 10-20 employees per shift in which tracking scheduling and pay of each employee.
This includes hiring, termination, interviewing, and coaching employees to ensure retention sharp.
Creating a repore with customers and coordinating any complaints that may come up.
Ensure that staff was following all food and beverage regulations by setting a healthy work environment.
Healthy and safety procedures were revised regularly to enhance what would be standard.
Routinely checked identification of patrons purchasing alcoholic beverages.
Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
Effectively and calmly resolved situations with intoxicated guests.
Immediately informed supervisors of any problems or unusual situations and took appropriate action.
Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Actively promoted a cooperative and harmonious working climate to boost morale, productivity and efficiency.
Accurately counted and provided change as necessary.
Conducted product inventory.
Data Entry Clerk, 04/2007 to 01/2013 Phone Chickasaw Nation Enterprises – Newcastle, OK
EG Supervisor, 04/2007 to 01/2013 Chickasaw Enterprises – Newcastle, OK
I started out working for the casino as a data entry clerk.
My responsibilities included handling customers' membership accounts for promotions and assist them anyway possible.
I then spent three years as a slot floor attendant handling technical problems with slot gaming machines.
We had a high volume of gaming machines in the facility and I was given the task to monitor the nightly down games list for the entire facility and get it sent off to mechanics vendors on a daily basis.
I always asked for additional tasks from my peers when my own work had been completed.
I was always known for taking on special projects to improve efficiency.
I managed a team of 25 or more at a time of slot techs.
I was project manager for getting a new casino opened and for ensuring there were 550 gaming machines up and running.
I coordinated with departments on a regular basis to train and improve proficiency with employees to assist the department managers.
I did the scheduling for a department of 18 people as well as timekeeping.
Customer service was my prime goal and to always listen to their needs and ensure were being met.
Any complaints that were brought to my attention were resolved by me with a satisfactory response from customer base.
I was responsible for hiring, scheduling, interviewing, and terminating employees.
I made sure employees were properly trained in their jobs with proper tools to complete daily tasks.
As the facility manager, I supervised the cashier and electronic gaming departments on a nightly basis.
I would pass along these issues to the appropriate department manager.
I was responsible for the technical upkeep and maintenance on the 550 gaming machines on a nightly basis and to communicate to vendors coming in the next day to fix any technical issues.
If there were any changes in policy, I made sure all employees working alongside me or under my supervision knew what those changes were and if they had questions, I knew who to refer to for the answer.
Paid winnings and collected losing bets as established by the rules and procedures of each specific game.
Resolved guest complaints quickly, effectively and tactfully.
Validated currency status and notified management.
Cashed out employee tips and worked with slot technicians to pay out jackpots.
Anticipated and prevented security and facility problems through careful supervision and tactful dispute resolution.
Coordinated New Years and Christmas giveaways each year.
Completed and processed jackpot paperwork.
Monitored incoming calls on a high-volume, multi-line phone using proper telephone etiquette at all times.
Explained house rules, such as game rules and betting limits, to patrons.
High School Diploma: 2007 Dibble Public Schools - Dibble, OK
cashier, coaching, Computer experience, Customer service, data entry, hiring, Kronos, Excel, Microsoft Office, PowerPoint, Word, next, prime, safety, scheduling, supervision