Assistant General Manager Resume Example Toyon Grill & El Galleon

ASSISTANT GENERAL MANAGER

Website, Portfolio, Profiles

https://www.linkedin.com/in/jennifer-moreno-03baa2143/

Professional Summary

Goal-oriented individual dedicated to driving operational success and provide the company with great continuous results. Positive, adaptable leader and passionate about building lasting relationships and information within the organization to achieve long term business success.

Skills

Excellent communication skills
Staff Management
Sales Goals
Employee Training
Guest Services
Operations
Team Building

Advertising and marketing
Social media marketing
Excellent work ethic
Computer skills
Leadership
Teamwork

Work History

Assistant General Manager | 05/2019 to Current
Toyon Grill & El Galleon - Avalon , CA

Maintained a top communication relationship with FOH staff and BOH staff to ensure the best flow for restaurant and guest satisfaction.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Mentored and motivated team members to efficiently achieve challenging business goals.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Motivated, trained and disciplined employees to maximize performance.
Resolved problems promptly and effectively to elevate customer approval.
Completed Payroll, on boardings for new employees, and trainings.
Toyon Grill is an event center as well and when events take place I am in charge of preparing tablecloths, dinner napkins, silverware, tables, chairs, and staff are all prepared to get the event up and running.
Completed inventory purchases and oversaw restocking.
Supervised all areas of restaurant to keep it clean and well-maintained.
Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
Motivated staff to perform at peak efficiency and quality.

Babysitter | 08/2017 to 03/2020
Care.Com Inc. - San Francisco, California

Sanitize toys and play equipment.
Assist in preparing food and serving meals and refreshments to children.
Perform general personnel functions, such as supervision, training, and scheduling.
Help children with homework and school work.
Thoroughly engage in activities like reading, playing and learning Dress children and change diapers.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Assisted children with homework assignments and special projects across different subjects.
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Receptionist | 05/2017 to 08/2018
Catalina Island Inn - Avalon, California

Kept reception area clean and neat to give visitors positive first impression.
Created over the phone reservations as well as walk-in reservations.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance about things to do on the island.
Checked-in visitors upon arrival and checked out as well.
Sorted, received and distributed mail correspondence between departments and personnel.
Wrote professional business documents, such as emails for promotions and responded to any questions or guest concerns via email or phone.
Resolved customer problems and complaints by understanding their concern and turning it around to the best of my abilities in order for them to receive the best experience and want to return.
Prepared coffee and continental breakfast in the mornings for guests and ensured everything was always restocked and ready for guests.
Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Protected guest valuables with main safe or in individual boxes to maximize security.
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.

Lead Hostes | 06/2015 to 08/2018
Bluewater Grill Avalon - Avalon, California

Greet guests and seat them at tables or in waiting areas.
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
Work as a team and create a positive environment Answer telephone calls and respond to inquiries or transfer calls.
Maintain contact with kitchen staff, management, serving staff , and customers to ensure that dining details are handled properly and customers' concerns are addressed.
Inspect dining and serving areas to ensure cleanliness and proper setup.
Perform marketing and advertising services.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Supported servers, food runners and bussers with keeping dining area ready for every guest.

Education

San Francisco State University - San Francisco, CA | Bachelor of ArtsCommunication Studies, 05/2020

Language

English
Spanish

Resume Overview

Companies Worked For:

Toyon Grill & El Galleon
Care.Com Inc.
Catalina Island Inn
Bluewater Grill Avalon

School Attended

San Francisco State University

Job Titles Held:

Assistant General Manager
Babysitter
Receptionist
Lead Hostes

Degrees

San Francisco State University - San Francisco , CA | Bachelor of Arts

Assistant General Manager Resume Example

Resume Score: 80%

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