assistant general manager resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Organized Assistant General Manager knowledgeable in recruiting staff and handling customer complaints. Creates and implements effective marketing and promotional campaigns to exceed company expectations. Oversees employee performance and tracks weekly progress to achieve defined objectives.

  • Business Development
  • Training and Development Skill
  • Team Leadership Strength
  • Business Operations Background
Assistant General Manager, 04/2021 to Current
Town Sports International Holdings IncGarnerville, NY,
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Motivated and led team members to work together to achieve targets.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Oversaw payroll preparation and administration for staff.
  • Met business targets with streamlined operations strategies.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Supervised critical budget implementations, employee reviews, training and scheduling for projects.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
Night Auditor, 02/2019 to 03/2021
Post Ranch InnBig Sur, CA,
  • Completed nightly updates to hotel rates and individual room charges.
  • Assessed checklist on daily basis and planned shift accordingly.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Documented wake-up requests and set up automatic calls in system.
  • Coordinated with guest services and concierge team to meet guest needs.
  • Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Ran end-of-day computer functions and closed out reports, submitting details to General Manager for review.
Night Stocker, 02/2005 to 06/2012
Novo Building ProductsHowell, NJ,
  • Checked delivered merchandise and order information to verify shipment accuracy.
  • Updated pricing and sales signs to promote merchandise.
  • Processed payments and bagged items for customer check out.
  • Followed instructions to properly arrange merchandise items.
  • Assisted customers with product, promotion and policy information.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Gathered assigned merchandise and transported to store floor locations using hand trucks.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Picked up boxes and related trash from sales floor.
  • Used proper case cutting techniques to cut and sort stock loads.
  • Checked shelves in department to determine replenishment needs.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Pulled items from stock using lift equipment and added to shelves or bins.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Assessed floor displays to restock merchandise.
  • Identified and quickly handled spill clean-up.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Stamped price tags on merchandise, referring to official price lists.
  • Operated forklift and pallet jack to transport heavy loads.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
Education and Training
High School Diploma: , Expected in 12/2004 to Heritage Home School - Hickman, KY,

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Resume Overview

School Attended

  • Heritage Home School

Job Titles Held:

  • Assistant General Manager
  • Night Auditor
  • Night Stocker


  • High School Diploma

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