Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Skills
Staff Scheduling
Employee Performance Evaluations
Money Handling
Front of House Management
Catering Services
Time Management
Food and beverage knowledge
Opening and closing procedures
Food plating and presentation
Safe food handling
Active Listening
Self-Motivated
Work History
01/2016 to Current
Assistant General ManagerThe Tjx Companies, Inc. – San Mateo, CA,
Resolved problems promptly to elevate customer approval.
Managed team schedule with eye for coverage needs and individual strengths.
Enforced quality assurance protocols to deliver ideal customer experiences.
Handled cash accurately and prepared deposits.
Motivated, trained and disciplined employees to maximize performance.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
Identified team weak points and implemented corrective actions to resolve concerns.
Immediately resolved issues with patrons by employing careful listening and communication skills.
Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
Supervised all areas of restaurant to keep it clean and well-maintained.
Developed unique events and special promotions to drive sales.
Motivated staff to perform at peak efficiency and quality.
Maintained energy and enthusiasm in fast-paced environment
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Maintained excellent attendance record, consistently arriving to work on time
Delivered exceptional level of service to each customer by listening to concerns and answering questions
Managed team of 45 employees, overseeing hiring, training, and professional growth of employees
Oversaw daily operations to ensure high levels of productivity
02/2015 to 01/2016
Assistant ManagerKneaders Bakery & Cafe – Oro Valley, AZ,
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
09/2002 to 04/2015
Line Cook, ServerThe Doylestown Maennerchor – City, STATE,
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Collaborated with servers to collect information about specific customer desires and dietary needs.
Cultivated warm relationships with regular customers.
Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Handled portion control activities according to specified instructions provided by chef.
Checked identification for minimum age for sale of alcoholic beverages.
Kept register accurate through correct billing, payment processing and cash management practices.
Explained menu items and suggested appropriate options for food allergy concerns.
Prepared food items such as meats, poultry and fish for frying purposes.
Worked with POS system to place orders, manage bills and handle complimentary items.
Used slow periods to restock supplies, ice, trays and delivery bags.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Bussed and reset tables to keep dining room and work areas clean.
Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Grilled meats and seafood to customer specifications.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Developed process that reduced waste and improved supply turnover.
Education
Expected in 06/1987 to to
High School Diploma: Central Bucks High School - Doylestown, PA GPA:
Expected in 05/1990 to to
Associate of Arts: Hotel, Motel, And Restaurant Management Wesley College - Dover, DE GPA:
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