Over 13 years' stakeholder liaison and airline management, inspection and operations experience. Strong ability to develop aviation security policy with airport, airline and TSA management. Outstanding academic credentials highlighted by Master of Public Administration degree. Well-versed in all aviation security directives, goals and Standard Operating Procedures. Efficient multi-tasker; able to complete projects under tight budget/time constraints. Ability to assess operations, identify issues and implement effective solutions. Demonstrated success in communicating and promoting new TSA initiatives. Strong oral briefing, written reporting and data management abilities. Proven interpersonal skills; work well with all organizational levels.
Serve as the principal manager of the security screening operations for the TSA in Kansas. Manage 110 screening personnel at seven commercial airports throughout the state. This includes the observance of federal regulations and standards to include the training of personnel, managing and procuring equipment for security, and ensuring that all security protocols and procedures are followed.
•As the Designated Occupational Safety and Health Official (DOSHO) for the TSA in Kansas, I have taken an aggressive role to ensure compliance with OSHE and OSHA regulations. This was accomplished by working with our Safety Action Team (SAT) to help identify safety issues in the workplace needing to be addressed. Responsible for developing new and innovative training methods to promote safety awareness within the workplace.
•Working to provide technical assistance to the ICT airport administration for the new airport terminal building. The new terminal is slated to be completed in 2015. Currently working on the introduction of the CT-80DR EDS at the Manhattan Regional Airport (MHK). Recently completed a yearlong project to upgrade our CT-80 EDS to CT-80DR at ICT. ICT currently has a total of five CT-80DR EDS machines. Instrumental with the successful deployment of four AT2 X-rays at the ICT security checkpoint to include the incorporation of a fourth lane during fiscal year 2012.
•Responsible for ensuring that the workforce is kept informed regarding all current operational updates and changes. In October of 2008, the Kansas Coordination Center was created. This was immediately followed by the introduction of the Kansas SharePoint Site that gives all personnel access to briefing information, passenger loads for the following day, and other information critical to the success of the mission.
•Serve as acting Federal Security Director whenever he is on TDY or on vacation.
•Active member of the TSA Transportation Security Forward Team (TSFT). In the event of a national disaster, I would be activated and sent to the disaster area to provide whatever support necessary. With my background as former Reserve Deputy Sheriff for Sedgwick County Kansas, my current role with the TSFT is to serve as a liaison with the local law enforcement in the area that my team and I would be deployed.
•Selected to serve on the TSA National Advisory Council (NAC III). Served as the co-chair of the technology committee which focused on improving technological issues affecting the field.
Provided expert analysis and advice to air carrier and airport management regarding strict compliance with updated Security Directives, Transportation Security Regulations, and Federal Aviation Security rules and regulations. Ensured compliance and understanding of federal regulations and FAA orders regarding all aspects of aviation security.
•Made recommendations to TSA management regarding placement of equipment and processing procedures to ensure customers make flights and all passengers, baggage and items were thoroughly screened.
•Key participant in the incorporation of standardized guidelines of federal Airport Operators Standard Security Program into local Wichita Mid-Continent Airport Security Program, taking into account geographic, socio-economic, and potential threat factors.
•Prepared written analytical papers and security assessment reports and presented information to senior FAA management based on collected aircraft operator and airport information for determining security perspectives and trends.
•Tracked and analyzed customers wait times, complaints, and confiscated items on Performance Management Information System (PMIS). Identified trends and develop paths to improving customer service and/or preparing staff for passenger concerns
•Interpreted and applied knowledge of security screening with technology and equipment, airline FAA/TSA security regulations, Air Carriers Standard Security Program, public safety and evacuation procedures, and applicable federal and local laws and regulations.
•Conducted spot evaluations of security procedures and reported non-compliance of applicable regulations to appropriate airport and air carrier management personnel.
•Served as liaison with airport management, local law enforcement officials, and security personnel at Wichita Kansas Mid-Continent Airport regarding regulatory requirements.
•Participated in meetings with airport managers, airline supervisors, and other TSA employees to promote increased cooperation and compliance with aviation security regulations.
Initial member of post 9-11 FAA security team providing safety to traveling public by implementing newly-mandated airline and airport security guidelines including employee identification, perimeter security, and passenger checkpoints. Provided oversight of more than 400 airline security representatives serving 11 airlines in three terminals at Kansas City International Airport.
•Ensured that passengers and visitors were screened for weapons, explosives, or other forbidden articles that are restricted from the boarding areas.
•Observed and corrected all aspects of traveler screening, including wand and pat-down procedures, detection equipment operation and calibration.
•Worked closely with Ground Security Coordinators (GSC) and Customer Service Supervisors (CSS) to facilitate uniform adherence to FAA aviation security protocols.
•Represented FAA at monthly meetings with internal/external stakeholders and maintained open communications to facilitate unimpeded flow of intelligence and logistical information.
•Maintained a close working relationship with the airport and airline officials and communicated security and consumer service needs to appropriate management personnel.
•Provided extensive technical assistance and recommended effective security solutions concerning airport security posture and comprehensive access control.
•Counseled individual inspectors regarding improperly administered operations and reported to all discrepancies through appropriate management channels.
Supervised team of up to 14 ticket and gate agents in providing quality airline operations at busy Category X domestic airport. Continually monitored overall stature and changes to flight schedules; prioritized needs and re-assigned staff to ensure maximum effective coverage for safety, security, timely departures, quality customer service and smooth airport flow.
•As troubleshooter for customer service issues, listened carefully to traveler concerns, analyzed issues and quickly resolved problems including lost baggage, delayed or cancelled flights for complete satisfaction and solid client retention.
•Selected to serve as Ground Security Coordinator, completed FAA aviation security training and provided interpretation and implementation of passenger, baggage, and aircraft areas throughout all Delta operations.
•Reviewed and interpreted FAA initiatives and directives daily; briefed staff, outlining significance to work practices. Discussed recent local and national events and response activities to keep all staff prepared for various situations.
•Generated and reviewed passenger lists, passenger category reports and weight and balance reports for air crews and Delta management. Investigated and resolved discrepancies. Compiled incident reports with all related statistics.
•Developed advanced proficiency in automated reservations and scheduling system, quickly and correctly querying data, inputting travel information, and training support staff in correct system processes and procedures.
•Built solid relationships and developed network with key players in air carrier and airport sectors allowing for open and fluid transfer of important aviation scheduling and security information.
Worked at both reservations desk and departure gates, developed calm, friendly, and knowledgeable customer service persona, advising and assisting passengers, maintaining flight schedules, and assisting other staff in any way needed.
•Received and verified travel documents, inspected all fields for complete and accurate information, organized all data into logical, easily accessible formats, and either distributing or filing data according to strict security policies.
•Assisted customers with information on fares, ticket issuing/reissuing, reservations booking, and local lodging and car rental resources.
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