Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Ten years in a row I met or beat the companies loss prevention goal. Beat projected sales goal of one million dollars within the first six months of sales.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Made and confirmed appointments and meetings.
Organized files, faxed reports and scanned documents.
Received and distributed faxes and mail in a timely manner.
Read stories to the children and taught them painting, drawing and crafts.
Disciplined children and recommended other measures to correct behavior.
Maintained daily records of activities, behaviors, meals and naps.
Routinely picked children up from school and activities.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Trained all new employees for my store.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Resolved product issues and shared benefits of new technology.
Achieved high sales percentage with consultative, value-focused customer service approach.
Worked as a team member performing cashier duties, product assistance and cleaning.
Handled all scheduling for my store.
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