Dedicated Leader with 10 years of experience in Higher Education interpreting Title IV Regulations, Policies and Procedures. Consistently achieve high student satisfaction, improvements (to the process of turnaround on eligible student files) Provide federal, state, institutional, and private aid to eligible students to enable them to access higher education.
Respected leader of a focused team; enthusiastic commitment to customer service as a key driver of office goals. Lead by example and ensure quality and execution of office, state and federal policies.
Developed, presented and implemented changes to the loan process
Developed and Implemented In-Person Entrance/Exit Counseling Classes
Organized a Debt/Default Team
Developed Default Management Plan
Created a proposal to purchase new software (accepted)
Supports the delivery and accountability for more than $60 million dollars of federal, state, institutional and private financial aid funds to over 20,000 undergraduate students.
Five years of direct supervisory experience
Professional experience building rapport and working collaboratively with a variety of constituents and diverse populations
Experience with Banner Student Information System
Employment experience managing resources and services in on-line environment
Experience with computer office software applications (word processing, database, spreadsheet, presentation) and Internet
Ensure regulatory compliance for all Federal, State and Institutional student aid programs.
Monitors, and as necessary, coordinates compliance activities of other departments to remain abreast of the status of all compliance activities that relate to financial aid and to identify trends.
Supervise and evaluate the Processing staff in the financial aid unit.
Create and maintain a high performance environment characterized by positive leadership and strong team orientation.
Defines goals and/or required results at the beginning of the performance period; supervises staff toward goal expectation and attainment.
Motivates staff to improve quantity and quality of work performed and provides cross-training and development opportunities as appropriate
Research and analyze the impact of proposed legislation on financial aid programs and processes and provide feedback to appropriate requesters.
Advise the Director on the impact of notices of proposed rule-making from the U.S. Department of Education and assist with the drafting of comments as required.
Serves as the liaison with internal and external auditors.
Coordinates the collection and review of student records for internal and external auditors.
Meets with internal and external auditors during audit testing to explain policies and procedures, to answer questions and to discuss potential findings.
Drafts responses to findings and develops procedural changes to address deficiencies identified in audits.
Handles all policies and processes related to the Return to Title IV processes.
Manages day to day handling of process of Verification/Quality Assurance/ Direct Loans
Use judgment and resourcefulness to interpret circumstances in a variety of situations and establish guidelines that direct how the departmental program will be implemented or impacted.
Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future.
At the request of the Director, performs self-assessment reviews using U.S.E.D. self-assessment testing guides.
Conducts internal testing of student records when concerns of or a complete lack of compliance with program rules arises.
Completion of other projects and responsibilities as assigned by the Director of Financial Aid.
Analyze, implement and review organizational structure and process for completing tasks; determine need for changes in procedures and recommend appropriately.
Actively participate in CCCS, State of Colorado, regional and national forums for areas within or related to Financial Aid.
Experience with Federal Department of Higher Education software: FAA Access, COD, NSLDS, EdConnect, EdExpress
Input student data into the college system, current BANNER 8.2
Participate on the academic appeals committee as needed
Head of Student Loan Appeals committee, responsible for reading and making a decision as to loan amounts awarded on a case-by-case basis.
Provided orientation presentation to retention to be used in New Student Orientation sessions.
Prepare and present In-Person counseling sessions to all new loan borrowers to the college as well as interpreting college policies.
Assist new, current and prospective students with the registration process to include admissions, add/drop, transcript requests, name changes, enrollment verifications, and set up of payment plans.
Assist students new, returning and prospective students with the completion of the FAFSA application.
Experience with processing of admissions application and classification of residency status.
Assist new, returning and prospective students with the admission process from, admission to the college, testing, advising and registration.
Counseling students on services available at the college while interpreting the academic polices set forth by the college.
Responsible for answering students questions as it pertains to the admission process
Responsible for directing students to the correct offices within Student Services and college to ensure their needs are met.
Other duties as assigned
Regis University - SPS Colorado Springs, CO Earned MBA Organizational Leadership
Pikes Peak Community College 08/03 to 05/10 Earned 78 credits; concentration in business studies
Teamwork, People Skills, Motivation, Time Management, Communication, Responsibility, Flexibility
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