Dedicated advocate for education and opportunity in the service member community. Committed and experienced testing and advising professional promoting personal and professional growth in the Armed Forces community. Experienced navigating the military community with successful results in both deployed and non-deployed environments.
Hours worked per week: 50-60
Oversaw the development and expansion of education and testing centers for service members in SW Asia, Africa, Middle East, and Europe.
Managed a staff of Enrollment Managers, Logistics Coordinator, Office Coordinator, and Field Representatives.
Developed site, theater, and service specific marketing and enrollment initiatives to ensure that the needs of all students were represented.
Managed the allocation distribution of funds and resources to staff and programs at the operations center (Germany) and remotely.
Liaised with the government representatives of the education contract to maintain a common vision and determine locations for new sites and closure of centers no longer requiring support due to a change in the military mission/commitment in that area of operation.
Developed and executed analytics and business processes to determine direction and scope of courses and degree programs offered.
Assisted in managing special projects such as commencement ceremonies in Iraq/Afghanistan/Bahrain/Qatar and at the HQ location in Heidelberg, Germany.
Conducted pre-deployment briefings on customer service and arranged for TSIRT training for deploying staff and faculty.
Briefed organizational components on military culture and protocol with guidance provided by Grafenwoehr Training Center.
Worked for positive resolutions to all student service escalations.
Hours worked per week: 50-60
Managed the downrange and headquarters deployed sites staff.
Ensured contractual compliance with all aspects of CTC's downrange contract including education services, vocational education, and academic programs.
Liaised with the government contracting office to remain abreast of all contractual changes and subsequent institutional requirements.
Developed and/or approved all academic and vocational schedules for downrange sites.
Trained deploying personnel on job duties and responsibilities and deployed and military culture.
Resolved student service escalations.
Resolved installation command cell concerns in regard to scheduling and services provided.
Anticipated manpower needs in staffing the education centers based on population surveys and intelligence provided by command cells and Education Services Officers.
Hours worked per week: 84
Provided hands-on professional development and daily management of the CTC employees on a daily operational basis.
Attended senior NCO and Commissioned Officer briefings as a representative of the education center and military education services on Camp Taji and the surrounding FOB's.
Briefed service members and eligible civilians on Tuition Assistance programs and VA benefits for funding education opportunities.
Assisted service members in compiling and submitting accurate and timely service and education records to home station training officers and academic institutions.
Provided academic guidance and assisted service members in developing personal degree plans.
Hours worked per week: 84
Managed the daily operation of the Army and Air Force Personnel and advancement examination programs, as well as all DANTES supported and funded examination programs, at Kandahar Airfield and the surrounding supported FOB's.
Provided testing information sessions for service members and the installation command.
Liaised with CONUS testing oversight offices at service branch appropriate offices as dictated by AR 611-5 and under the advisement of ACES Europe.
Ensured the quality control and security of the testing materials at KAF.
Anticipated threats to the testing integrity and mitigated these utilizing on-site resources.
Counseled service members one-on-one on education programs and opportunities appropriate to their remaining service commitment and service branch, as well as with their interest and educational goals in mind.
Referred service members to the lead ESO for escalations that concerned tuition assistance holds or service related holds.
Liaised with service members chain of command to resolve and mitigate future scheduling conflicts.
Anticipated scheduling conflicts and reflected office and testing center hours that allowed all service members and branches to benefit from the services offered at Kandahar.
Hours worked per week: 40-50
Planned course materials.
Advised students on college/vocational choices in an informal setting.
Sponsored extracurricular activities.
Planned, evaluated, and revised curricula, course content and materials, and methods of instruction.
Provided and professional development and mentoring to peers in conflict resolution and classroom management.
Participated in professional development and membership in professional organizations and presented materials to my colleagues.
Developed and delivered an immersion program in German in line with the standards of the International Baccalaureate Program and designed daily activities and adopted textbooks to maximize the students' gain from these lessons.
Hours worked per week: 84
Managed the Army and Air Force Personnel and promotion testing program, as well as the DANTES program delivery, at K2-Uzbekistan (416th AEG/25th ID).
Provided score reports to home duty station command and local S1 for filing in service and education record.
Recorded score reports in GoArmyEd (for Army students) and sent score reports to home Training Officer or Command for other branches of the military.
Developed marketing strategies to encourage local service member community to take advantage of education opportunities at the education center.
Delivered briefings to NCOIC's and Commanders to encourage and facilitate their support in encouraging their subordinates to take advantage of the education center facilities and services.
Liaised with S-4 to maintained a well supplied and furnished education center utilizing locally requisitioned materials and supplies, as required.
Provided one-on-one support to service members to ascertain their interests and allow them to maximize the resources available to them.
Hours worked per week: 77
Maintained the physical appearance of the Army Education Center in accordance with all standards set forth in the contract with ACES.
Prepared briefing materials for the education center staff.
Maintained accountability for materials and of staff.
Reported unit strength to command cell monthly to account for food and housing needs.
Prepared initial training/education file for inbound service members and personnel (DA Form 669).
Prepared clearing documents for outbound service members and personnel (DA Form 669).
Submitted completed end of course reports to CTC Europe for quality control of all contracted services.
Monitored usage of education center and computer labs and reported this data to the ESO and CTC for analysis, so adjustments in manpower could be made.
Concentration in counseling and counseling methods and theory of assessment in organizations and individuals.
Coursework in instruction which included studies in brain based learning research and assessment methods.
Linguistics and general education.
Coursework in counseling, theory and in multicultural organizations and groups.
Volunteer at NAFSA Conference 2014, San Diego. (Volunteer of the Day: Thursday).
Attendee of NAFSA International Student Conference 2014, San Diego.
Traveled and Lived (Personal and Business) in: Africa (South Africa, Kenya, Tanzania/Zanzibar), SW Asia (Kyrgyzstan, Uzbekistan, Afghanistan), Eastern Europe (Czech Republic, Kosovo, Bosnia, Macedonia, Montenegro, Bulgaria, Hungary), Western Europe (England, Denmark, Netherlands, Belgium, Germany, France, Spain, Italy, Switzerland, Austria, Luxembourg, Greece, Turkey), Central Asia/Middle East (Bahrain, UAE, Qatar, Kuwait, Border of Kingdom of Saudi Arabia), Americas (Mexico, Dominican Republic).
Academic Guidance/Tuition Assistance and GI Bill interpretation
Degree Plan Development
Higher Education Business Processes
Companies Worked For:
Job Titles Held:
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