assistant director library services resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Multi-talented Librarian that consistently meets and exceeds goals. Eager to jump in and work, independently or collaboratively with others, to solve novel problems and challenges. Positive attitude and supportive team member.

Experienced in non-profit management as well as Fund Development,

with years of experience as a non-profit professional. Qualitative skills

and an ability to relate successfully with donor prospects.

  • (2019) Independently organized a benefit for family friend attacked by dog, secured over $8,000 in one-day benefit
  • (2013) Independently organized a benefit for my mother who lost entire house to home fire, secured over $5,000 in one-day benefit
  • Staff Management
  • Strategic planning
  • Operations management
  • Budgeting
  • Contract Negotiation
  • Problem solver
  • Excellent Interpersonal
  • Clifton Strengths: Strategic, Woo, Self-Assurance, Command, Arranger
Assistant Director, Library Services, 09/2019 to Current
Northampton Community CollegeCity, STATE,
  • Managed 5 part-time Information Specialist and 2 Librarians
  • Oversees Library services, includes Circulation, Reserves, Interlibrary Loan and Media Resources
  • Oversight of 20 employees at Bethlehem Mack Library in absence of Director
  • Mentor (2) tenure-track faculty through reappointment process; meet regularly with them to advise on their librarianship, research, and service
  • Provides reference services in absence of librarian
  • Handles all onboarding, hires, trains, and schedules Information Services’ Assistants and student workers
  • Assess, implement, and revise procedures relative to operation of both libraries
  • Monitor and manage annual operating budgets and allocation of resources alongside Director
  • Collaborates with (4) full-time library support staff
  • Works to effectively communicate Northampton Community College library mission, strategic plan and goals, for students, faculty, staff, and community patrons
  • Foster library-faculty relationships
  • Assist Director in evaluation and assessment of overall departmental functions and with implementation of new service objectives
  • Spokesperson for College meetings to represent academic support and services provided by library
  • Oversight of testing operations; including students with Disability Services Accommodations, Pearson Vue exams, primary contact for outside institution proctoring
Information Services and Support Specialist, 08/2016 to 09/2019
The Pennsylvania State University LibrariesCity, STATE,

In this position, I served as the manager and front-line contact for Circulation services. This includes normal operational activities and ensuring that the students and staff who work at the desk adhere to our highest standards of customer service, providing a welcoming environment for both the campus community and visitors.

Some highlights and responsibilities include the following:

  • Oversee day-to-day management of Circulation, Reserves, Interlibrary Loan, and Media Resources
  • Hire, train, schedule, supervise, and evaluate work of two part-time staff and approximately eleven work-study students, four PaSSS (The Pathway to Success: Summer Start) program students, and two volunteers
  • Serve as Human Resources Liaison for library to the Penn State University Libraries
  • Assist in maintaining library wage budget for part-time staff, work-study, and PaSSS program students
  • Manage course reserves, including acquisitions, tracking, and copy cataloging
  • Provide reference services, virtually through Ask A Librarian
  • Lead person for shifting library collection and weeding over 20,000 books
  • Participate in committee membership and service work for campus and University Libraries
  • Engage in professional development on campus, through University Libraries, and within professional organizations
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
  • Diagnosed and troubleshot hardware, software and network issues
  • Developed and implemented preventive maintenance procedures
Circulation Librarian and Youth Services , 01/2012 to 10/2016
Wayne County Public LibraryCity, STATE,

Some highlights and responsibilities include the following:

  • Managed circulation desk, including organization of volunteer schedules, maintenance of hold request, and assisting patrons with research queries
  • Served as Site Coordinator for Teen Reading Lounge- Secured Grant and handled budget costs, provided by Pennsylvania Humanities Council (February-June 15, 2015)
  • Cataloged and processed materials
  • Assisted patrons with their devices, such as: I-Pads, laptops, readers, etc.
  • Instructed technology sessions
  • Prepared young adult displays, program flyers, and monitored young adult area
  • Organized and implemented Annual Senior Fair
  • Created Culinary Book Club program
  • Program coordinator for Young Adult Programs
  • Created site location for Project Linus ( and became site that made blankets for children in need
  • Provided oversight for Young Adult collection, including acquisitions, budgets, weeding, and shelf-reading
  • Served as Site Coordinator for Teen Reading Lounge grant provided by Pennsylvania Humanities Council (February-June 15, 2015)
  • Annual Wine Tasting fundraiser that secures over $20,000 in one evening event
  • Helped secure donations for Annual Wine Tasting- connected with local businesses throughout community for silent auction items.
Doctor of Education: Higher Education Leadership , Expected in 12/2024 to Maryville University of Saint Louis - St Louis, MO
Master of Science: Library Science, Expected in 05/2015 to Clarion University - Clarion, PA,
Bachelor of Science: Library Science And Elementary Education , Expected in 12/2005 to Kutztown University of Pennsylvania - Kutztown, PA
Confernece Presentations
  • PaLA 2017 Annual Conference DoubleTree by Hilton, Pittsburgh Presenter October 17, 2017 "Advocating Your Library Through Podcasting" - Created presentation for librarians that instruct how to develop a podcast to advocate your library
  • PaLA Northeast Chapter’s Spring Workshop Kings College Presenter May 31, 2017 "Advocating Your Library Through Podcasting" - Created a presentation for librarians that instruct how to develop a podcast to advocate your library
  • ILEAD USA: Innovative Librarians Explore, Apply, and Discover Harrisburg, PA State Library of Pennsylvania Presenter March 29, 2017 “Solve the Mystery of Podcasting” - Presentation focused on how to start up a podcast with little to no cost and instructed how to use those technologies

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Resume Overview

School Attended

  • Maryville University of Saint Louis
  • Clarion University
  • Kutztown University of Pennsylvania

Job Titles Held:

  • Assistant Director, Library Services
  • Information Services and Support Specialist
  • Circulation Librarian and Youth Services


  • Doctor of Education
  • Master of Science
  • Bachelor of Science

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