Hardworking and reliable Department Manager with 16 years in retail sales. Coaches and encourages staff toward advancement using enthusiastic and supportive attitude.
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Assist Department Manager in managing everyday business and executing events to drive sales in a $5.5M department. March 2012, while between managers, I executed a major event, which resulted in 15% increase over the previous year.
Coaching counter managers, ensuring that goals for each brand are met.
Trained new counter managers on store procedures, policies and to deliver outstanding customer service.
Completed weekly/monthly schedules according to payroll policies.
Determined staff promotions and demotions, and terminated employees when necessary.
Reorganized sales floor to meet company needs and requests.
Addressed customer inquiries and resolved complaints and delivered excellent customer service.
Worked closely with department manager to drive fragrance department by booking events and successfully executing them. November 2010 executed my first Fragrance event which brought a 22% increase over the previous year.
Delivered excellent customer service by greeting and assisting each customer and trained staff to deliver same. Addressed customer inquiries and resolved complaints.
Reorganized sales floor to meet company needs and requests.
Directed and supervised employees engaged in sales and inventory-taking and re-stocking.
Completed weekly/monthly schedules according to payroll policies.
Received training specific to Estee Lauder skin care and cosmetics.
Assisted in driving the Estee Lauder counter business ensuring monthly increases.
Delivered excellent customer service by greeting and assisting each customer.
Stocked and restocked inventory when shipments were received.
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