Committed and motivated with exceptional customer service and decision making skills. Excellent organizational, communication and relationship-building skills. Strong work ethic, professional demeanor, and great initiative. Proficient at quickly learning new procedures and taking ownership of diverse project.
Floor Planning/Store Layout
Assistant Department Manager08/2015 to 02/2016 Nordstrom – Troy, MI
Assist the department manager in teaching and coaching employees to deliver outstanding customer service between 3 departments
Help the department manager execute a business plan to achieve department service and volume goals
Collaborate with the department manager to ensure the customer receives the best quality, value and selection of merchandise
Work with the department manager to ensure merchandising and presentation standards are met Maintain regular floor presence
Assist the department manager in ensuring accurate inventory management and achieve shrinkage goals
Develop team\'s fashion and product knowledge
Use key metrics, such as hot sellers, top vendors, etc., to identify opportunities and drive volume
Develop and maintain relationships with store partners
Manage competing priorities in a fast-paced environment.
Internship05/2014 to 08/2014 Nordstrom – Troy, MI
Gained hands-on experience by selling and serving customers.
Learned many aspects of Nordstrom\'s business while meeting key leaders in the company.
Assisted with a wide range of management responsibilities.
Sales Associate06/2012 to 08/2015 Nordstrom – Troy, MI
Assist in counting daily cash flow while monitoring the floor at all times for customer care
Build lasting relationships with customers by opening new Nordstrom Rewards cards
Consistently seek new fashion and product knowledge to act as an expert for the customer
Provide honest and confident feedback to customers regarding merchandise style and fit
Create a unique and engaging user experience by following up on purchases, suggest new merchandise, and invite them to upcoming events
Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning.
Set and achieve personal sales goals while supporting the goals of the team Greet customers in a timely, professional and engaging manner while providing fast and easy checkout.
Bachelor of Science: Textile Apparel Studies Product DevelopmentDecember 2014Western Michigan University-