Highly enthusiastic and reliable customer service professional with 5 years client interface experience.
Able to create Word documents, Powerpoints, Excel documents
Hard dedicated worker
Cashiered with two cash registers at once in tandem to maximize customer flow.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Assistant CoordinatorApr 2014 to Current Educational Programs － Tacoma, WA
Commincation between client, guardians and case workers Advocate for client rights Train new employees on client rights and site regulations Administer bedside or personal care, such as ambulation or personal hygiene assistance.
Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.
Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care.
Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
Provide clients with communication assistance, typing their correspondence or obtaining information for them.
CashierNov 2012 to Apr 2014 Kmart － Tacoma, WA
Refer unresolved customer grievances to designated departments for further investigation.
Check to ensure that appropriate changes were made to resolve customers' problems.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Stock shelves, and mark prices on shelves and items.
Request information or assistance using paging systems.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
Offer customers carry-out service at the completion of transactions.
Team trainerSep 2009 to Sep 2011 Kentucky Fried Chicken － tacoma, WA
Trained new employees on restaurant regulations and guidelines Answered questions amongst staff and customers Serve customers in eating places that specialize in fast service and inexpensive carry- out food.
Accept payment from customers, and make change as necessary.
Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper.
Clean and organize eating, service, and kitchen areas.
Notify kitchen personnel of shortages or special orders.
Communicate with customers regarding orders, comments, and complaints.
Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.
Relay food orders to cooks.
Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.
Collect and return dirty dishes to the kitchen for washing.
Perform personnel activities such as supervising and training employees.
Cook or re-heat food items such as french fries.
Wash dishes, glassware, and silverware after meals.
Pack food, dishes, utensils, tablecloths, and accessories for transportation from catering or food preparation establishments to locations designated by customers.
Nursing2014Tacoma Community College － Tacoma, WA, United states
GED2013Bates Technical College － Tacoma, WA, United States
Strong public speaker, Multi-tasking, Cash handling, Able to lift 100 pounds, Professional and friendly Careful and active listener, Time management, Microsoft word, Microsoft Excel, Microsoft PowerPoint, Data collection, Client Relations, Documentation, Multi-Task management, Proof reading, Organization, Reading Comprehension, Customer Service, Critical Thinking, Prioritization, Telephone skills, Internet research, Filing, Typing,