Dedicated and focused Assistant Property Manager who excels at prioritizing and completing multiple tasks simultaneously. I have incredible ownership over my work and often pick up extra tasks and projects without direction or influence. Always enthusiastic, positive and friendly. Seeking a role of increased responsibility and authority.
Collected and kept careful records of all accounts receivable. Completed all SODAS (10 per month). Monitored delinquencies, collections and evictions. Handled customer complaints personally to verify they were properly completed. Fully audited and entered all move ins/renewals and pertinent information into the MRI. Audited and fixed all errors and mistakes.
New Construction lease up completed in 10 weeks.
Tax credit certifications and 100% occupancy completed in 20 weeks. Achieved 0 delinquency 14 days prior to month end closing with the exception of 2 evictions.
Oversaw LURA. Planned, budgeted and executed all property / resident related events. Maintained in-depth knowledge of competition through consistent market surveys. Reviewed completed applications and assessed household information against file documents and program regulations. Auditors were so impressed with lack of errors they did not have a return audit.
Conducted apartment tours for potential tenants and answered any questions. Achieved 124 move ins for 2011. Managed all day-to-day activities involving residents, subcontractors and property management. Maintained accurate and updated websites and printed materials. Managed all social media. Directly responsible for increasing 20% positive ratings on apartmentratings.com. Maintained resident relations and retention through excellent customer service and follow up phone calls.
Handled resident complaints and service requests. Managed all day-to-day activities involving prospects, residents, subcontractors and property team. Monitored tour route & common areas for cleanliness and safety. Worked with the property & maintenance manager to identify, develop and achieve community goals and objectives. Established and implemented leasing goals while managing an effective lease expiration program. Consistently achieved highest number of net leases and renewals for the region. Completely revamped operations and increased revenue for rentable items.
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