assistant community manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Seasoned property management professional with 10 years in the private and public sectors. Broad experience working with diverse populations and building professional and productive business relationships at all levels.

06/2009 to Current Assistant Community Manager Vicinia Property Management | Macon, GA,
  • Manages a portfolio consisting of approximately 900 single family units comprising of approximately 2000 square feet.
  • Conducts apartment tours for potential tenants and answered any questions.
  • Collects and keep careful records of rental payments.
  • Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.
  • Oversees budgeting process for 352 assigned single family units.
  • Monitors and documented all income, including delinquencies.
  • Conducts housing tours for Field Grade Officers and Senior Grade Officers and answered any questions.
  • Creates staff schedules in response to community needs.
  • Manages all day-to-day activities involving tenants, subcontractors and property management.
  • Manages overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Fully abstracts all leases and entered all pertinent information into the YARDI management system.
  • Regularly updates asset management staff regarding leasing and property status.
  • Monitors all infrastructure and building expenses and reviewed and approved invoices.
  • Recommend clarifications and changes in program policies to the director of property management.
  • Acts as liaison between construction manager and tenant during maintenance phase of tenant home.
  • Maintains tenant relations with regular tenant visits and phone calls.
2007 to 2008 Planner I Freeport-Mcmoran Copper & Gold Inc. | Bagdad, AZ,
  • Research, analyze and prepared planning information and documents for an assigned program such as Land use Codes, Long Range Comprehensive Planning, E-911; or provide assistance, interpretation and information regarding land use ordinances.
  • Prepared technical reports, draft plans, planning recommendations, maps, graphs, charts and other program related documents.
  • Assisted in presenting information and recommendations to Planning Staff, various Boards, Committees, Governing Bodies and County Administrators.
  • Provided guidance and assistance to landowners, contractors, builders and other members of the community regarding maps, plans, program activities, regulations and actions.
  • Reviewed plans, plats and other documents and/or conduct field investigations for the purpose of ensuring compliance with land use Ordinances and Codes.
  • Worked with contractors, developers, home owners and other interested parties regarding modifications, corrective actions, plan revisions and other changes needed to comply with applicable Ordinance and Codes.
  • Entered, retrieved and maintained data in automated information systems and program databases.
2003 to 03/2007 Administrative Supervisor Children's Memorial Hospital | Naperville, IL,
  • Served as the subject matter expert on all matters relating to 18A student admin.
  • Responsible for the formulation and maintenance of matrices used to track 18A students, including academic standing, GPA, and honor graduates - 200 students per course.
  • Assured the timely and complete submission of Academic Evaluation Report (AER)
  • Developed training matrix that aided in 100% accuracy of training information and reports.
  • Made significant improvements in administrative areas that exceeds organization's objectives receiving a 100% rating during Alpha Company's Command Inspection Program(CIP).
  • Coordinated Cadre travel arrangements via Defense Travel System (DTS) and assist in creating/settling vouchers.
  • Tracked multiple databases to ensure accuracy of training data (cadre & 18A students).
  • Provided guidance and assistance to command and higher headquarters regarding training regulations, waivers, and training requirements.
2000 to 2003 Property Manager Colliers International | Denver, CO,
  • Managed more than 350 residential properties maintaining in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Coordinated all property management including leasing, interview and qualify Section 8 eligibility applicants, home repairs, accounting, budgeting, legal proceedings, and insurance matters with homeowners and renters.
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Collect, research, analyze, and review planning information using program database, geographical information, subdivision plans, and other documents related to compose a market analysis;
  • Worked with the owners to identify, develop and achieve budgetary goals and objectives.
  • Monitored all infrastructure and building expenses and reviewed and approved invoices.
  • .Conducted annual re-examination appointments and housekeeping inspections.
  • Maintained 95-100% occupancy while working within budget on homes while reducing/saving cost to owner and organization.
1999 to 2000 Assistant Manager Infosys Ltd | Atlanta, GA,
  • Coordinated all department functions for team of 4 employees.
  • Supervised and trained customer service, billing and collection staff.
  • Opened and assigned new client accounts.
  • Responsible for client account management including billing and tracking of outstanding accounts
  • Coordinated approval processes of all accounts payable invoices.
  • Completed weekly, monthly, and quarterly reports to forward to regional office.
  • Conducted month-end balance sheet reviews and reconciled any variances.
  • Organized and launched successful blood drive for the Red Cross Blood Bank.
1993 to 1996 Account Representative Akzo Nobel N.V. | Lancaster, SC, Germany
  • Responsible daily for the management and dispensation of US and International currency in excess of 100k
  • Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
  • Managed accounting operations, accounting close, account reporting and reconciliations.
  • Worked with management to document and offset unusual expense variances in their respective areas.
  • Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
  • Reconciled bank statements to clients' books and prepared financial statements from client documents.
  • Coordinated the approval or rejection of lines of credit and commercial, real estate and personal loans.
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
1990 to 1992 Real Estate Agent Crye-Leike - Ark | Jonesboro, AR,
  • Counseled customers on market current status for residential and land markets.
  • Guided home buyers and sellers through the process of short sales.
  • Generated lists of properties that were compatible with buyers' needs and financial resources.
  • Cold called clients to obtain their exclusives.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Wrote contract documents, purchase agreements and closing statements.
  • Verified that the legal formalities were completed prior to closing dates.
  • Actively follow-up with prospects and hot leads.
  • Communicated with owners regarding home and loan status.
  • Followed up with prospects throughout the sales process.
  • Showed residential properties and explained the features, value and benefits of available homes.
  • Successfully guided home buyers and sellers through sales and purchase of properties.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Negotiated contracts and coordinate with lenders, attorneys and inspectors.
  • Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.

Esri trained; Arc GIS ; Microsoft Office(word, excel, power point, access). Licensed Broker

YARDI Property Management software

Defense Travel Systems (DTS)

Expected in 2007 Risk Management | Real Estate Sikes Real Estate, Fayetteville, NC GPA:
Expected in 2006 BBA | Operations Management American InterContinental University, Hoffman Estates, IL GPA: Graduated cum laude GPA: 3.64

Graduated cum laude GPA: 3.64

Expected in 2005 Risk Management | Real Estate Advantage Training Systems, Fayetteville, NC GPA:
Expected in 2004 Associates Degree | General Studies Fayetteville Technical Community College, Fayetteville, NC GPA: Dean's List Broker's License

Deans List

Expected in 2002 Property Inspection | Real Estate Wells Real Estate Training, Fayetteville, NC GPA:
Expected in 1990 Real Estate License | Real Estate Theory/Law Fayette Real Estate Academy, Fayetteville, NC GPA:

Broker's License

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Resume Overview

School Attended

  • Sikes Real Estate
  • American InterContinental University
  • Advantage Training Systems
  • Fayetteville Technical Community College
  • Wells Real Estate Training
  • Fayette Real Estate Academy

Job Titles Held:

  • Assistant Community Manager
  • Planner I
  • Administrative Supervisor
  • Property Manager
  • Assistant Manager
  • Account Representative
  • Real Estate Agent


  • Risk Management
  • BBA
  • Risk Management
  • Associates Degree
  • Property Inspection
  • Real Estate License

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