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assistant community manager resume example with 20+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Seasoned property management professional with 10 years in the private and public sectors. Broad experience working with diverse populations and building professional and productive business relationships at all levels.

Experience
06/2009 to Current Assistant Community Manager Vicinia Property Management | Macon, GA,
  • Manages a portfolio consisting of approximately 900 single family units comprising of approximately 2000 square feet.
  • Conducts apartment tours for potential tenants and answered any questions.
  • Collects and keep careful records of rental payments.
  • Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.
  • Oversees budgeting process for 352 assigned single family units.
  • Monitors and documented all income, including delinquencies.
  • Conducts housing tours for Field Grade Officers and Senior Grade Officers and answered any questions.
  • Creates staff schedules in response to community needs.
  • Manages all day-to-day activities involving tenants, subcontractors and property management.
  • Manages overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Fully abstracts all leases and entered all pertinent information into the YARDI management system.
  • Regularly updates asset management staff regarding leasing and property status.
  • Monitors all infrastructure and building expenses and reviewed and approved invoices.
  • Recommend clarifications and changes in program policies to the director of property management.
  • Acts as liaison between construction manager and tenant during maintenance phase of tenant home.
  • Maintains tenant relations with regular tenant visits and phone calls.
2007 to 2008 Planner I Freeport-Mcmoran Copper & Gold Inc. | Bagdad, AZ,
  • Research, analyze and prepared planning information and documents for an assigned program such as Land use Codes, Long Range Comprehensive Planning, E-911; or provide assistance, interpretation and information regarding land use ordinances.
  • Prepared technical reports, draft plans, planning recommendations, maps, graphs, charts and other program related documents.
  • Assisted in presenting information and recommendations to Planning Staff, various Boards, Committees, Governing Bodies and County Administrators.
  • Provided guidance and assistance to landowners, contractors, builders and other members of the community regarding maps, plans, program activities, regulations and actions.
  • Reviewed plans, plats and other documents and/or conduct field investigations for the purpose of ensuring compliance with land use Ordinances and Codes.
  • Worked with contractors, developers, home owners and other interested parties regarding modifications, corrective actions, plan revisions and other changes needed to comply with applicable Ordinance and Codes.
  • Entered, retrieved and maintained data in automated information systems and program databases.
2003 to 03/2007 Administrative Supervisor Children's Memorial Hospital | Naperville, IL,
  • Served as the subject matter expert on all matters relating to 18A student admin.
  • Responsible for the formulation and maintenance of matrices used to track 18A students, including academic standing, GPA, and honor graduates - 200 students per course.
  • Assured the timely and complete submission of Academic Evaluation Report (AER)
  • Developed training matrix that aided in 100% accuracy of training information and reports.
  • Made significant improvements in administrative areas that exceeds organization's objectives receiving a 100% rating during Alpha Company's Command Inspection Program(CIP).
  • Coordinated Cadre travel arrangements via Defense Travel System (DTS) and assist in creating/settling vouchers.
  • Tracked multiple databases to ensure accuracy of training data (cadre & 18A students).
  • Provided guidance and assistance to command and higher headquarters regarding training regulations, waivers, and training requirements.
2000 to 2003 Property Manager Colliers International | Denver, CO,
  • Managed more than 350 residential properties maintaining in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Coordinated all property management including leasing, interview and qualify Section 8 eligibility applicants, home repairs, accounting, budgeting, legal proceedings, and insurance matters with homeowners and renters.
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Collect, research, analyze, and review planning information using program database, geographical information, subdivision plans, and other documents related to compose a market analysis;
  • Worked with the owners to identify, develop and achieve budgetary goals and objectives.
  • Monitored all infrastructure and building expenses and reviewed and approved invoices.
  • .Conducted annual re-examination appointments and housekeeping inspections.
  • Maintained 95-100% occupancy while working within budget on homes while reducing/saving cost to owner and organization.
1999 to 2000 Assistant Manager Infosys Ltd | Atlanta, GA,
  • Coordinated all department functions for team of 4 employees.
  • Supervised and trained customer service, billing and collection staff.
  • Opened and assigned new client accounts.
  • Responsible for client account management including billing and tracking of outstanding accounts
  • Coordinated approval processes of all accounts payable invoices.
  • Completed weekly, monthly, and quarterly reports to forward to regional office.
  • Conducted month-end balance sheet reviews and reconciled any variances.
  • Organized and launched successful blood drive for the Red Cross Blood Bank.
1993 to 1996 Account Representative Akzo Nobel N.V. | Lancaster, SC, Germany
  • Responsible daily for the management and dispensation of US and International currency in excess of 100k
  • Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
  • Managed accounting operations, accounting close, account reporting and reconciliations.
  • Worked with management to document and offset unusual expense variances in their respective areas.
  • Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
  • Reconciled bank statements to clients' books and prepared financial statements from client documents.
  • Coordinated the approval or rejection of lines of credit and commercial, real estate and personal loans.
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
1990 to 1992 Real Estate Agent Crye-Leike - Ark | Jonesboro, AR,
  • Counseled customers on market current status for residential and land markets.
  • Guided home buyers and sellers through the process of short sales.
  • Generated lists of properties that were compatible with buyers' needs and financial resources.
  • Cold called clients to obtain their exclusives.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Wrote contract documents, purchase agreements and closing statements.
  • Verified that the legal formalities were completed prior to closing dates.
  • Actively follow-up with prospects and hot leads.
  • Communicated with owners regarding home and loan status.
  • Followed up with prospects throughout the sales process.
  • Showed residential properties and explained the features, value and benefits of available homes.
  • Successfully guided home buyers and sellers through sales and purchase of properties.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Negotiated contracts and coordinate with lenders, attorneys and inspectors.
  • Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.
Skills

Esri trained; Arc GIS ; Microsoft Office(word, excel, power point, access). Licensed Broker

YARDI Property Management software

Defense Travel Systems (DTS)

Education
Expected in 2007 Risk Management | Real Estate Sikes Real Estate, Fayetteville, NC GPA:
Expected in 2006 BBA | Operations Management American InterContinental University, Hoffman Estates, IL GPA: Graduated cum laude GPA: 3.64

Graduated cum laude GPA: 3.64

Expected in 2005 Risk Management | Real Estate Advantage Training Systems, Fayetteville, NC GPA:
Expected in 2004 Associates Degree | General Studies Fayetteville Technical Community College, Fayetteville, NC GPA: Dean's List Broker's License

Deans List

Expected in 2002 Property Inspection | Real Estate Wells Real Estate Training, Fayetteville, NC GPA:
Expected in 1990 Real Estate License | Real Estate Theory/Law Fayette Real Estate Academy, Fayetteville, NC GPA:

Broker's License

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Resume Overview

School Attended

  • Sikes Real Estate
  • American InterContinental University
  • Advantage Training Systems
  • Fayetteville Technical Community College
  • Wells Real Estate Training
  • Fayette Real Estate Academy

Job Titles Held:

  • Assistant Community Manager
  • Planner I
  • Administrative Supervisor
  • Property Manager
  • Assistant Manager
  • Account Representative
  • Real Estate Agent

Degrees

  • Risk Management
  • BBA
  • Risk Management
  • Associates Degree
  • Property Inspection
  • Real Estate License

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