LiveCareer-Resume

assistant clerk resume example with 20+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dependable team member trained in court operations and customer service. Goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Skills
  • Customer Satisfaction
  • Schedule and Calendar Management
  • Outgoing Mail Preparation
  • Problem-Solving
  • Data Recording
  • Service-Oriented
  • Editing and Proofreading
  • Multitasking and Prioritization
  • Creative Thinking
  • Record Sorting and Filing
  • Prioritization and Time Management
  • Problem Solving
  • Verbal and Written Communication
  • Flexible and Adaptable
  • Data Entry
  • Mail Sorting and Routing
  • Attention to Detail
  • Self-Motivated
  • Team Collaboration
  • Verbal and Writing Communication
  • Peer Relationship
  • Handling Payments
  • Administrative Tasks
  • Service Oriented
  • Calendar Management
Experience
04/2005 to Current Assistant Clerk Massachusetts Court System | Marlborough, MA,
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
  • Tracked exhibits admitted during court hearings and updated documentation.
  • Assembled paperwork and relevant files and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.
  • Examined legal documents and assured adherence to laws and court procedures.
  • Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.
  • Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
  • Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
06/1999 to 09/2002 Police Officer(Res.) Massachusetts Court System | Milford, MA,
  • Provided patient care and medical triage in emergencies.
  • Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
  • Issued traffic tickets and wrote incident reports according to commissioner specifications.
  • Diffused active disturbances with de-escalation techniques, compassion and combat skills.
  • Directed traffic at high-volume special events for public safety and order.
  • Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
02/1994 to 12/1998 Assistant Clerk State Of Maine - Judicial Branch | City, STATE,
  • Assembled paperwork and relevant files and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.
  • Tracked exhibits admitted during court hearings and updated documentation.
  • Advised supervisors, judges and other office members on records, case status and other developments, alerting of approaching deadlines and procedural requirements.
  • Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Stocked counters with forms, film and license supplies to maintain inventory levels.
  • Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
  • Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
  • Examined legal documents and assured adherence to laws and court procedures.
  • Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.
03/1992 to 11/1995 Private Investgator Dirigo Adjustment Insurance Company | City, STATE,
  • Researched public records.
  • Went undercover in disguises to gather additional evidence.
  • Gathered proof of activities through video recordings, photographs and statements.
  • Produced timely and accurate reports about findings.
  • Testified in court trials to present evidence as expert witness.
  • Videotaped suspect's daily activities.
  • Maintained professional integrity and credibility, adhering to applicable laws and regulations.
  • Conducted research for insurance claims to expose stolen funds and fraudulent claims.
10/1989 to 04/1992 Supervisor of Guest Services Sugarloaf Mountain ResortUSA | City, STATE,
  • Gave clear directions to local museums, restaurants and places of interest to patrons.
  • Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
  • Oversaw recruiting, interviews and new employee hiring.
  • Delegated work to staff, setting priorities and goals.
  • Responded to and resolved guest issues or complaints.
  • Built and maintained productive relationships with employees.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education and Training
Expected in 05/1999 Certificate | Law Enforcement - Reserve Officer School Maine Criminal Justice Academy, Waterville Maine, GPA:
Expected in 12/1988 Certificate | Secondary Education University of Maine, Orono, ME GPA:
Expected in 12/1987 Bachelor of Arts | Geography/History/Geology University of Maine At Farmington, Farmington, ME GPA:
Expected in 06/1983 High School Diploma | Morse High School, Bath, ME GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Maine Criminal Justice Academy
  • University of Maine
  • University of Maine At Farmington
  • Morse High School

Job Titles Held:

  • Assistant Clerk
  • Police Officer(Res.)
  • Assistant Clerk
  • Private Investgator
  • Supervisor of Guest Services

Degrees

  • Certificate
  • Certificate
  • Bachelor of Arts
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: