Organized and detail-oriented Office Clerk, Assistant Chief, Canteen Service (VAMC) with 20 years of cash handling and customer service experience. Understands general accounting and finance concepts.
Debt and credit management Exceptional customer service
MS Office proficient
Strong sense of banking ethics
Currency and coin counter
Safe and vault operation
Excellent communication skills
Strong work ethic
08/1977 to 01/1998
Assistant Chief, Canteen ServiceDepartment of Veterans Affairs Medical Center － Allen Park, Los Angeles, Sepulveda, Long Beach, West Los Angeles, MI, CAPrepared daily retail bank deposits. Trained employees on cash drawer operation. Examined checks for identification and endorsement. Supplied cashiers with coin and currency as needed. Delivered prompt, accurate and excellent customer service. Balanced daily cash deposits and bank vault inventory with a zero error rate. Assembled in-store marketing displays.
04/1998 to 04/2006
SecretaryBethel & Bolan United Methodist Churches － Manly, IAManaged the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Wrote reports and correspondence from dictation and handwritten notes. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly bulletins and newsletters. Managed the day-to-day calendar for the Pastor. Managed daily office operations and maintenance of equipment.
04/2006 to Current
Ward SecretaryHancock County Health Systems － Britt, IADeveloped and maintained positive customer relationships through effective communication. Performed various administrative duties, including data entry and document preparation. Oriented new employees to the proper operation and function of the Nursing Unit. Organized, updated and maintained over 200 patient charts. Maintainedpatients' medical history, vital statistics and test results in medical records. Prepared patient charts for upcoming admissions. Trained 10+ new employees to provide top-quality registration, insurance and medical record responsibilities. Disseminated information to correct department, individual or outside location. Followed-up with individuals to resolve discrepancies. Maintained complete confidentiality in accordance with organization and legal requirements. Updated daily logs to track information movements. Designed improved training procedures to help new staff acclimate quickly. Maintained 100% compliance with all hospital and government regulations.
References will be available upon request from MBT.