Dedicated and focused Assistant Branch Manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Manage day to day counter operations, overseeing inside sales activities including managing customer accounts,resolving customer complaints and challenges and maintaining overall customer relationships.Works with outside sales to establish pricing and marketing strategies in existing market conditions. Assists with expense control, sales and profit goals for the branch.
Coordinates and directs all rental equipment operations within the branch including sales,transfers and purchases.Handles all on boarding paperwork for new hires, assist Human Resources with any needs specific to branch.Payroll entry and submittal. Participates in all updated system training. Communicates with the IT department on all system issues, assisting with corrections to V-Rents system.Received and screened a high volume of internal and external communications, including email and mail.
Compiled and prepared reports and correspondence. Record keeping, supplies, inventory, and mail. Entry of all branch payables, assisting with receivables. Process all new hire on-boarding paperwork for branch, bi-weekly payroll processing and submittal, personnel file maintenance. Works closely with General Manager and Regional Human Resources Manager. Handles all used equipment sales, from quoting to invoicing. Issues all equipment purchase orders.
Answer multiple phone lines, customer service, dispatch deliveries/pick up of equipment, drivers and service techs. Data entry of contracts, A/P, A/R and set up of new vendors and customers. Address and resolve customer complaints and issues. Keep record of daily log, billing of all contracts,approving and issuing of credits and close out of daily business.Handle key accounts and maintain customer relationships. Assisted in creation of new rental program and assist finance department with collections.
Front office duties which include but not limited to: Patient registration, verification of medical benefits, Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Organized files, developed spreadsheets, faxed reports and scanned documents.Received and screened a high volume of internal and external communications, including email and mail. Multiple phone lines, taking and distributing messages for 20+ physicians, updating patient charts and information, billing, scanned and entered medical records into electronic medical records database
Detailed training on systems operations and their usage within the Newco computer system.
Training on Volvo Rents Core Values, Operating Vision and Culture.
Topics included Safety, Human Resources, Business Model, Sales Culture, Time Management, and Store Leadership.
Volvo Rents Forklift, Ariel work platforms, and Scissor LIft Operator Program in which I was familiarized with the requirements of OSHA and ANSI standards and demonstrated the ability to operate the equipment safely.
Ongoing education on Volvo Rents University topics include Product, Safety, Systems, Sales, Shop and DOT Training.
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