A skilled Assistant Branch Manager who is inspired and motivated to help members build their financial independence while delivering quality member service.
*Quality Member Service Award winner:
-September 2007 -April 2010 -September 2011
-March 2012 -November 2012
*Low charge-offs/delinquencies on loans.
*Increased individual loan growth.
Assist members with various requests in regards to their accounts. Open new memberships. Complete loan applications. Answer calls. Resolve member complaints. Encourages/motivates staff. Complete tasks for the Branch Manager as needed. Completes the branch opening and closing procedures as needed. Assist the Teller Supervisor as needed. Assist the Member Service Representative as needed.
Assisted members with various needs in regards to their accounts. Opened new memberships. Completed loan applications. Resolved member complaints. Assisted members over the phone and online.
Assisted members over the phone. Worked with management to resolve problems as needed. Directed calls to various departments. Opened new accounts. Entered loan applications. Helped members with questions. Changed addresses on member's accounts. Ordered checks as needed.
Supervised eight tellers. Computed, recorded, and proofread data, records and reports. Reconciled and reported discrepancies found in records. Cash handling. Vault teller. Organized shipments to Federal Reserve. Organized shipments to the various branches in Calhoun County. Worked closely with management with teller schedules, vacations, etc. Solved problems with staff and/or customers. Participated/trained other Teller Supervisors during four bank mergers (Mississippi, Tennessee twice, Louisiana).
Scored a 99 (A+) on my final exam. Received the Perfect Attendance Award.
GPA: 3.4 Attended college on Performing Arts Scholarship. Member of Phi Beta Lambda. Received Who's Who Among American College Students.
Graduated 4th in my class. Section Leader of marching band for 7 years. Member of FBLA for 2 years. Received the Marine Band Award. Received Outstanding Bookkeeping Award. Received Performing Arts Scholarship. Who's Who Among American High School Students.
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