Assistant Branch Manager Resume Example
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ASSISTANT BRANCH MANAGER
Career Focus
To enhance my professional skills in a dynamic and stable workplace.
Summary of Skills
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Accomplishments
Saved 10 million dollars working with Kaizen and Caesar's Entertainment to work efficiently and effectively utilizing flow charts and proper staffing tools.
Developed and implemented client service program for Caesar's Entertainment to raise service level from "B" level service to an "A".
Closed the gap on actual numbers to surveyed numbers between the company and customers by evaluating data and presenting to executive staff.
Professional Experience
Arthur J Gallagher & Co.Brookfield , WIAssistant Branch Manager09/2014 to Current
- Ensures the branch and vaults are opened and closed on a timely basis.
- Enforces dual control procedures at all times.
- Facilitates teller buys and sells to the vault.
- Balances vaults, coin machines, taxes, FICA, etc.
- Audits teller drawers.
- Maintains monthly branch efficiency logs.
- Assists new tellers with training.
- Oversees teller duties and assists line with customer transactions during peak periods.
- Keeps staff informed of pertinent changes in operational policy and procedures.
- Prepares teller performance appraisals and disciplinary notices as required.
- Schedules tellers for adequate coverage at all times.
- Performs pre-audits to ensure ongoing adherence with compliance procedures.
- Maintains and tests alarms and other security devices.
- Keeps educated on all deposit, business and consumer loan products.
- Maintains adequate supplies at the facility.
- Balances and troubleshoots ATM/debit card concerns.
- Maintains proper teller and vault cash levels, including ordering coin and currency.
- Reports facility/building concerns to maintenance.
- Ensures excellent customer service skills are practiced by all the teller staff members.
- Meets with staff regarding branch security and safety issues.
- Facilitates meetings to disseminate operational information.
Belmond LtdSanta Barbara , CAFood and Beverage Manager07/2013 to 09/2014
- Monitors and takes corrective action as necessary to help ensure that budget goals are attained.
- Ensure that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented.*Ensure that all safety, sanitation, energy management, preventative maintenance and other standards are consistently met.*Ensure staff is delivering exceptional customer service and maintain high food and service standards.*Ensure that all standard operating procedures for revenue and cost control are consistently utilized.
- Help plan external and internal marketing and sales promotion activities.*Ensure that specials are understood by servers and are being promoted.
- Ensure that state, federal and company regulations are consistently adhered to pertaining to alcoholic beverages and food safety.*Implement and monitor consistency of food and beverage policies and procedures.
- Monitor purchase and receiving procedures for products and supplies to ensure proper quantity, quality and price for all purchases.*Greet guests and oversee actual service on a regular basis to ensure consistency of service.
- Assist with the development of wine list and bottle/glass wine sales promotion programs.
- Assist with staff recruitment, training and motivation.
- Implement on-going professional staff development and training programs for food production.
- Responsible for the proper accounting and reconciliation of Point of Sale systems and revenues.
- Maintains appearance, upkeep and cleanliness of all food and beverage equipment and facilities.
- Maintain health, hygiene and safety standards in the food and beverage outlets.
- Assist with month-end inventory.
Caesar's EntertainmentCity , STATESupervisor of Scheduling & Payroll08/2012 to 07/2013
- Professionals in the performance improvement field analyze and improve processes to achieve maximum effectiveness, efficiency and productivity.
- The concept involves measuring the output of various processes, making adjustments to increase efficiency, effectiveness or output, and then measuring the results.
- Knowledge of quality improvement and performance improvement concepts.
- Strong written and verbal communication, presentation and mathematics skills.
- An understanding of business principles, strategy, technology processes and operations.
- The ability to develop project measures of success, analyze progress and evaluate outcomes.
- Strong interpersonal skills to execute and manage activities in a fast-paced environment.
- The ability to apply technology in solving business problems.
Revel EntertainmentCity , STATESupervisor of Housekeeping08/2011 to 08/2012
- Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotels, hospitals, educational institutions, and similar establishments.
- Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action.
- May purchase housekeeping supplies and equipment, take periodic inventories, screen applicants, train new employees, and recommend dismissals.
- Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
- Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Coordinates work activities among departments.
- Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
- Inventories stock to ensure adequate supplies.
Walt Disney WorldCity , STATEGeneral Teller/Hostess08/2009 to 12/2012
- jobs included; hostess, to-go line, line server, busser, or general teller.
Education
Bachelor of Science:Management2011Rowan University, City, State, USA
Management
Master of Administration:MBA2014University of Maryland, City, State, USA
Skills
Active Listening, Analytical Skills, Proficient in Microsoft Office, Excellent Communication Skills, Hospitality, Guest/Customer Service, Management Skills, and Team Building.
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Resume Overview
School Attended
- Rowan University
- University of Maryland
Job Titles Held:
- Assistant Branch Manager
- Food and Beverage Manager
- Supervisor of Scheduling & Payroll
- Supervisor of Housekeeping
- General Teller/Hostess
Degrees
- Bachelor of Science : Management 2011
Master of Administration : MBA 2014
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