Assistant Branch Manager with solid leadership skills who dependably achieves branch goals.
Sharp banking professional whose talents shine in a competitive, innovative and creative environment. Track record of increasing sales, improving client retention and growing customer base.
Skilled in developing and grooming exceptional bank personnel. Strong focus on staff relations and teamwork.
Motivated to help customers build their financial independence.
Opened new customer accounts, including checking, savings and lines of credit. Managed opening and closing times for the main branch. Processed sales referrals and promoted bank services and products. Established new customer accounts including checking, savings, and CDs IRAs and business accounts. Balanced daily cash deposits and bank vault inventory with a zero error rate. Prepared daily branch invoices. Processed cash withdrawals. Trained new employees on Customer Service Representative/Teller operations. Adhered to Douglas County Bank security and audit procedures. Researched and resolved customer issues on personal and business accounts. Examined checks for identification and endorsement. Entered member transaction data into the online banking software. Processed treasury, tax and loan payments. Reported daily averages and shortages to the operations department. Supplied tellers with coin and currency as needed. Maintained confidentiality of bank records and client information. Received regional branch recognition award for outstanding customer service. Directed specific questions to appropriate branch personnel. Delivered prompt, accurate and excellent customer service. Assisted Manager with annual performance appraisals for all branch staff. Certificate of Notary Public, Kansas. Assist with security alarm inspections. Responsible for vault balancing.
Collect tolls, 1000 to 1500 cash and credit card transactions a day. Accurate daily drawer balancing. Excellent customer service providing fast and accurate cash transactions. Recognized for customer service abilities by President of Kansas Turnpike Authority.
Attended Aug 1994 - May 1995
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