Assistant Branch Manager skilled in developing bank personnel. Strong focus on staff relations and teamwork.
I excel at creating a positive work environment at my branch. In my previous role at Chase I was chosen to be a Certified Mentor to train and develop new hire branch managers. I have had all satisfactory audits in my career, the three recent audits resulting in perfect audits.
Continue to develop team on consistently executing Creating Uncommon Connections Sales Strategy Behaviors. Focusing on observations and coaching team daily to ensure they are continuing to practice the skills that are needed to achieve the branch goals. Continue to ensure that monthly, quarterly, and annual certifications are completed.
Improve revenue and decrease expenses to grow the business. Ensure employees comply with policy and procedures. Establish and maintain long term relationships with customers and the community. Communicate and coach bank policies to new and existing employees.
Participated in community prospecting through chamber of commerce and volunteer events. Participated in community events to network with local business.
Ranked consistently in the top 10 amongst peers in sales production.
Minor in Hospitality Management
Strong knowledge of operations policies and procedures
Strong knowledge of laws and regulations
Excellent interpersonal communication skills
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