-Managed daily business functions of a 230 car branch and a 380 car branch with concentration in the 4 core areas of business- customer service, growth, employee development and profitability.
-Created and managed employee development plans. Forecasted, planned and executed branch strategies on a monthly basis to accomplish profitably goals.
-Delivered employee performance updates to upper management and processed reviews of employees to highlight successes and opportunities for growth.
-Processed weekly and monthly profit and expense reports pertaining to the branch sales goals.
-Created, implemented and managed both inside and outside sales plans to capitalize on current and new business opportunities.
-Developed strong sales culture within branch to capitalize on per unit additional revenue.
-Reduced and controlled branch expenses by monitoring and following up on receivables and managing employee hours.
-Consistently at the top of customer service index.
-Responded to customer inquires in a timely manner and seek completely satisfied results.
-Developed rapport with customer base in every branch to ensure repeat business and handling difficult situations with professionalism.
-Coached, trained and developed employees to succeed in their long-term goals and utilize strengths to increase branches profitability.
-Managed and mentored new management trainees and management assistants.
-Effectively communicated with employees to maintain clear and defined personal expectations and branch expectations.
-Responsible for building personal relationships with business accounts to further increase our referral numbers.
-Contacted new and existing accounts to discuss service and procedures to ensure top customer service.
-Assisted daily rental planning, branch operational management, customer satisfaction ratings and marketing to key accounts.
-Tracked and reported all sales figures and fleet growth statistics on a weekly basis.
-Trained new employees and interns on sales techniques and communication effectiveness.
-Continued functioning in all aspects of Management Trainee position.
-Empowered to make business decisions that greatly affect the bottom line.
-Gained responsibility for developing new business and maintaining current relationships.
-Responsible for understanding cost control, reading your branch's P&L statement and understanding what it takes to run a profitable business.
-Learned how to deliver superior customer service.
-Taught how to effectively communicate, influence and interact with all types of customers, vendors and co-workers.
-Learned proper sales, problem solving, and conflict management techniques.
-Marketed to local business partners to build solid, long-lasting relationships with key business decision-makers.
-Learned how to mentor, train, develop, manage, and promote a staff of employees.
-Learned hands-on what it takes to run a successful business and acquire highly marketable skills and experience pertaining to every aspect of operation.
-Took on same challenges as our first and second year full-time professionals in a team-based environment.
-Everyday focus on sales/marketing, customer service, business management, and administrative skills.
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