LiveCareer-Resume

assistant bar manager lead server resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Friendly and motivated customer service professional with extensive training and expertise in customer assistance. Maintains a calm and professional composure to guarantee the most ideal, positive outcome, even when given stressful situations. Solution based employee with exceptional organizational and communication skills, along with tremendous people skills. Extraordinary ability to multi-task and thrive under pressure, and is well versed in resolving customer complaints and promoting conflict resolution. Dedicated to maintaining customer trust and satisfaction; and contributing to company growth and success.

Skills
  • Hardworking and reliable
  • Organizational ability
  • Outgoing personality
  • Service-oriented mindset
  • Customer relations
  • Interpersonal and written communication
  • Phone etiquette
  • Inventory and Scheduling management
  • Pays attention to detail, excellent memory
Experience
08/2018 to Current
Assistant Bar Manager/Lead Server Harpercollins Publishers Moosic, PA,
  • Welcomed guests with personable attitude and provided exceptional service to high volume of daily customers, establishing customer rapport.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Met customer, server, and business operation needs with minimal errors or delays.
  • Successfully managed bar for 4 months while manager was on medical leave.
  • Promoted from within
03/2016 to 12/2016
Customer Service Representative At&T Janesville, WI,
  • Upheld strict quality control policies and procedures during customer interactions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Contacted customers to advise on travel conveyance changes and to confirm reservations.
  • Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
  • Assembled and issued tickets, travel insurance policies, and itineraries.
  • Drafted balanced aircraft seating reports, following all FAA protocols, to ensure passenger and crew safety.
  • Delivered outstanding service by interacting with customers, answering customer inquiries, and handling customer complaints.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
08/2015 to 03/2016
Server Assistant/Hostess The Coffee Cup Cafe City, STATE,
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Processed customers' payments and provided receipts.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
10/2015 to 02/2016
Retail Sales Associate Zumiez City, STATE,
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Worked with off-site locations to find desired items for customers.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education and Training
Expected in 06/2015 to to
High School Diploma:
Boulder City High School - Boulder City, NV
GPA:
Expected in to to
: Accounting And Business Management
College of Southern Nevada - Las Vegas, NV
GPA:

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Resume Overview

School Attended

  • Boulder City High School
  • College of Southern Nevada

Job Titles Held:

  • Assistant Bar Manager/Lead Server
  • Customer Service Representative
  • Server Assistant/Hostess
  • Retail Sales Associate

Degrees

  • High School Diploma
  • Some College (No Degree)

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