I am a very motivated person with strong organization skills. I like to lead and challenge people to exceed. This year I am celebrating my 25th Anniversary with Bank of America, during this term I have performed different positions at different banking centers. Eighteen of these years had been at management level.
Top Seller Performance Award
Responsible for assisting and supporting the Banking Center Manager in managing and coaching the day to day aspects of running a banking center and leading the team to create quality banking experience to the customers.
Identify and minimize risk and losses and drive the banking center to operational excellence. On several occasions acted as Interim Banking Center Manager (up to four months at the time) being responsible for completing the day to day responsibilities of a General Manager while also completing the responsibilities of Assistant Banking Center Manager.
Identify customers needs and ensure excellent customer service. Create customer interest for products and services. Engage the appropriate team mates to help resolve customer issues in a timely manner
Responsible for offering and selling financial products and services to both individual and business customers. Retain long term customers and dipping relations with new clients providing world class customer service.
Responsible for driving day to day operational excellence to the teller service line, including polices, procedures and regulations.Train and develop new tellers to meet and exceed company expectations.
Responsible for processing transactions accurately and efficiently. Delight customer and meet and exceed their needs.
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