Assistant Bank Office Manager with 5 year background in retail banking. Vast knowledge of finance, regulatory requirements and general bank operations. Skilled in developing and grooming exceptional bank personnel. Strong focus on staff relations and teamwork.
Worked through the ranks of Bank Mutual from Teller I to Assistant Manager in under 3 years, including briefly working under Marget Capper as an assistant in the Commercial Banking Department. Created strategies to develop and expand existing customer sales to meet teller and branch sales goals in current and previous office.
Oversee the general operations of the branch and all activity behind the teller line. Help in Developing the monthly branch and individual teller sales plans for completion of monthly sales goals. Implement annual performance appraisals for all branch staff. Actively help in recruiting and oversee training for all new branch employees. Complete monthly, quarterly, semi-annual, and annual audits addressing any discrepancies to help improve accuracy and efficiency in the bank office. Educate customers on the variety of banking products and available options. Help customers with any complex requests or questions including account openings, fee reversals, and customer complaints.
Actively engaged in any and all duties required behind the teller line, helping customers with daily transactions, general customer questions, and overseeing staff in absence of the Teller Supervisor. Met all requirements for advancement from Teller I to Teller III including accuracy in balancing a teller drawer, exceeding individual sales goals, and accuracy in all work.
Continuing education on banking regulations and general banking practices through Bank Mutual's knowledge Bank coursework. Completion of all training and coursework required to attain the position of Assistant Bank Office Manager including all available leadership training modules offered by Bank Mutual.
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