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Assistant Resume Example

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ASSISTANT
Summary

To obtain a position in an organization utilizing communication,managerial methods and tactics while ensuring customer care and quality. Dedicated to providing excellent customer service and making operational and procedural improvements.

Highlights
Microsoft Word,Team managementPowerPointMeticulous attention to detailMicrosoft ExcelPersuasiveMicrosoft OutlookSchedulingWord PerfectDeadline-orientedQuickbooksHiring and training Operations managementCustomer Care Driven customer service, customer care, diabetic, filling, financial, hiring, inventory, Microsoft Excel,Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, personnel, Quickbooks, statistics, therapy,Word Perfect
Accomplishments
  • Efficiently operated two high volume restaurants with a combined staff of 120 team members and 25managers.Played a key role in opening two restaurant's under new management.
  • Hired and trainedstaff to ensure the advancement and growth in a new marketing location, while focusing on ensuringa customer care driven environment.
Experience
January 2007 to August 2013Focus Martini Bar and GrillFebruary Operations － AL
  • Burger KingAugust 2009Restaurant General ManagerChicago, ILConducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Continually monitored restaurant and took appropriate action to ensure food quality and servicestandards were consistently met.Assigned tasks and oversaw the direction of employees to ensure compliance with food safetyprocedures and quality control guidelines.Optimized profits by controlling food and labor costs on a daily basis.Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food andbeverage products to ensure quality.Built sales forecasts and schedules to reflected desired productivity targets.Performed restaurant walk-throughs to gauge timeliness and excellent service quality.Carefully prepared weekly payroll to keep up with projected revenue for the week.Communicated well and used strong interpersonal skills to establish positive relationships with guestsand employees.Regularly updated computer systems with new pricing and daily food specials.Consistently obtained highest rating from the county health department.
  • Organize and forecast personnel schedules .Established an efficient inventory systemMaintain daily cash report Ensure that all principles and practices of public administration wasunderstood and practiced by all employeesCoordinate and facilitate in hiring process and production training Supervise a staff of 25+weekly.Continually monitored restaurant and took appropriate action to ensure food quality andservice standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and stafftraining.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, andguest interactions.Developed and maintained exceptional customer service standards.
Assistant
January 2007 to September 2008Charlotte － AL
  • Operate on a daily basis the business of detailing and ensuring customer care while controllingmonetary flow .Maintain daily cash reports.Conduct new hire orientation.Organize daily paperwork, while filling and maintain statistics to the companies standard .Ensure that customer service is fulfilled as the best practice to company and personalstandards Certified Expert.
January 2002 to August 2007Applebee's Neighborhood Grill and BarAugust － AL
  • Supervise the hostess staff Interview potential employeesConduct new hire OrientationsTrain hostess/kitchen/server staff to store standardsEnsure that all store staff exemplifies excellent operational customer service standards.Accepted payment from customers and made change as necessary.Assisted diners with seating as neededAttempted to limit problems and liability related to customers' excessive drinkingTrained staff of eight employees for correct facility procedures, safety codes, proper recipesand plating techniques.
January 2001 to January 2004Pearl's PlaceJanuary Facility － IL
  • Managed food and produce receiving process with 100% accuracy.Assisted owner with maintaining the operations of facility.Scheduled and directed staff in daily work assignments to maximize productivity.Continually monitored restaurant and took appropriate action to ensure food quality andservice standards were consistently met.Developed and maintained a staff that provided hospitable, professional service while adheringto policies and business initiatives.Optimized the overall customer experience through ensuringthat they received the best care and service through casual dinning.Developed, implemented and monitored programs to maximize customer satisfaction.Interviewed, hired and trained new quality customer service representatives.Addressed negative customer feedback immediately.
Education
Bachelor of Arts : Telecommunications ProductionNormal, AL, 2008Alabama Agricultural and MechanicalTelecommunications ProductionNormal, AL Alabama A&M UniverstyBachelor of Arts: Nutrition Hospitality MAnagementNormal, AL
Interests
MEMEBERSHIP Sickle Cell Volunteer Enterprise,NAACP,Telecommunications Club,Vice- President of Nutrition Hospitality Club, August 2005/May 2007Writer for Maroon and White Newspaper, 2005/2006Vice President of "Illinois Club", 2003/2005
Personal Information
Available upon request.
Additional Information
  • Personal Information Available upon request. Additional Information MEMEBERSHIP Sickle Cell Volunteer Enterprise,NAACP,Telecommunications Club,Vice- President of Nutrition Hospitality Club, August 2005/May 2007Writer for Maroon and White Newspaper, 2005/2006Vice President of "Illinois Club", 2003/2005
Skills
Arts, strong interpersonal skills, customer satisfaction, customer service, customer care, diabetic, direction, filling, financial, hiring, inventory, meetings, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, organizational, payroll, personnel, policies, pricing, quality, quality control, Quickbooks, receiving, safety codes, sales, statistics, supervisory, supervision, therapy, Word Perfect
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Resume Overview

Companies Worked For:

  • Focus Martini Bar and GrillFebruary Operations
  • Charlotte
  • Applebee's Neighborhood Grill and BarAugust
  • Pearl's PlaceJanuary Facility

School Attended

  • Alabama Agricultural and Mechanical

Job Titles Held:

  • Assistant

Degrees

  • Bachelor of Arts : Telecommunications ProductionNormal, AL , 2008

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