Sharp banking professional whose talents shine in a competitive, innovative and creative environment. Track record of increasing sales, improving client retention and growing customer base.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.Educated customers on the variety of loan products and available credit options.Exceeded quarterly sales goals by 80%.Performed ceiling maintenance of the treasury management auto-pay product.Continued education on current banking products and services. Educated customers on the variety of loan products and available credit options.
Oversaw the development and launch No team member left behind project.Recruited, hired and trained new employees for different work area of the bank.Built and maintained effective accounts receivable and cash flow monitoring systems.Optimized the overall customer experience through a tracking system for better customer interaction. Identified inefficiencies and made recommendations for process improvements.
Opened a new store location and assisted in recruiting and training new staff.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed weekly schedules according to payroll policies.Trained staff to deliver outstanding customer service.Analyzed marketing information and translated it into strategic plans.
Coursework in Finance, Economics and Business Administration Student Government representative Corporate Finance and Strategy coursework Mid-Market Investment Banking course Asset Management training
Minor in Sociology
Member of Sorority Alpha Kappa Alpha
Coursework in Selling Skills and Techniques and Consultative Selling
Student government representative
Wells Spring Women Center
St. John's Women Shelter
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