Customer Engagement Center Assist Supervisor with management experience and exceptional people skills. Versed in Customer Service and Problem Solving. Desires a challenging role with a well established company.
Customer Needs Assessment
Creative Problem Solving
Multi Task Management
Marriott International Customer Engagement CenterSolon, OHAssist Desk Lead SupervisorAssist, troubleshoot and solved complicated issues for all Marriott Reservation Desks including Sales and Service, Loyalty and Customer Care, Resort Services, Luxury Services, Elite Services and other miscellaneous desks. A liaison between Marriott Guests and Marriott Hotels. On occasion directly interact with guests to resolve serious issues that have occurred prior, during or after their stay.
Easy TripWarrensville Heights, OHStore General ManagerManaged the day to day operations of the Easy Trip BP store. Duties included hiring and dismissal of employees, scheduling, cash control, inventory ordering, inventory control, sales building, lottery sales and customer service
Reminderville Police DepartmentReminderville, OHDetective SergeantSworn police officer to enforce and uphold the laws of the State of Ohio and the Codified Ordinances of the Village of Reminderville. Duties include traffic control, community policing, criminal investigation, evidence collection, arrest of suspects, court testimony, administrative paperwork, Evidence Room Technician, supervising of officers and many other aspects in the law enforcement profession.
Geauga Lake Amusement ParkBainbridge, OHSecurity SupervisorSupervised off duty police officers and security guards at the now defunct Geauga Lake Amusement Park. In 1995 my supervisor title became commissioned with the Geauga County Sheriff's Department, first as a Deputy, then Corporal and later Sergeant.
Education and Training
Streetsboro High SchoolStreetsboro, OH, United StatesHigh School Diploma: General Studies
Cleveland Heights Police AcademyCleveland Heights, OHPolice Officer State Certification: Ohio Police Officer Training
Activities and Honors
Active Member of Fraternal Order of Police Lodge 123